Amerifirst Finance

Requested a three day grace extension due to the closing of a mortgage refinance that would include pay off of a loan with this company. I was denied it and was told I would be charged a late payment. With a perfect payment history for three years with this company. I made one more payment and now have a positive credit on the account that is more than the payment was by a few dollars. Been waiting 4weeks now to receive a check back and was just informed on the phone a check wouldn't be sent till March 1st. My last payment was on Jan 27 .

I recently received a phone call from one of their representatives asking me to share personal information over the phone. When I asked for clarification on what the call was about (due to the amount of phone scams occuring), he became rude, pushy, and condescending. He would not answer my questions but kept insisting that I should know what the call was about and that I must obviously not be the person in the house who handles things. It was a very unprofessional and frustrating experience.

This company is a total joke!! I lost my husband to COVID-19 and they didn’t even want to wave a $15 late fee and offered no help whatsoever!! I will not ever do business with them again! Think twice before using them….if you have a choice….don’t use them!!!

Had a great experience. Absolutely a 5 star company, very professional.

Absolutely terrible company to work with. Subpar customer service and very unprofessional.