Bick & Kistner Pc

I was referred to them by a friend who I love and trust. However, dates for information that they set would come and go with no communication. I was dealing primarily with the son, who was kind, but also felt like if I was given dates to expect communication, that I should have at least gotten a “sorry it’s taking longer than expected” message. I did not get that and communicated that I felt that wasn’t good business. The father called and was INCREDIBLY rude and belittling. Didn’t apologize or take responsibility at all. Unfortunately, I had already gotten through half the process with them, and didn’t want to have to start the process over. Wouldn’t use them again if they were the last firm on earth, would rather take my chances representing myself !!!

I have tried twice to obtain help with a fairly straightforward issue with the City of St. Louis. Despite enthusiastically accepting my inquiries, Kistner and son failed to follow up or provide any services whatsoever. First time, I chalked it up to the pandemic, but the second time?? Very poor customer service. At least they didn't charge me, so I got exactly what I paid for. Nothing.

Absolutely do NOT use this firm. The worst communication, and they will take your case and go MIA. No follow through and sometimes rude. I don’t care how big or small your case is, heed with caution or find different help.