Claims Direct Access

Been working with prime for 3-4 years now for our commercial liability policy. Unfortunately its the only one that offers the insurance we need, but come renewal time every year its such a nightmare. They ask for and require a ridiculous amount of info, info that I give them year after year. I wish they would make files for their clients and save this info that way we only have to send info on anything that's changed rather than giving them the same stuff over and over again. Prices continue to go up year after year. They require more year after year. Like this year they now require professional surveys of our boats which costs us another $1500. Even my agent has said they have never dealt with a more difficult insurance company before, ESPECIALLY when we have been with them for years and are just doing a renewal with no new information! Definitely wouldn't use prime if we didn't have to. They are also very expensive.

They took extra steps to help me with a difficult insurance policy. Great with communication and response. Helped me get the very best price for my business. I was very happy with my experience and the team that helped me with my policy. I would definitely recommend them. Glenn Lukacs was the man helping me out!

I am so thankful for the great customer service I received from Bailey the underwriter. I have a brand new business that required me to have insurance before I could do anything. Bailey was very responsive and took care of my needs. I want to say I called him over 5 times to make changes. He went above and beyond what I would think is his duties. Thanks to him, Prime has my business for as long as I have one.

Just started working with Prime Insurance. They were very hands-on from the beginning. I also feel like I actually have a partner with this insurance carrier - not just my broker. My policy took a little longer to get all the pieces in place, but that makes me feel better knowing that Prime knows everything about my needs and has created a policy to meet those needs.

When everyone else turned me down - not because I am a bad risk or have ever made any claims or had any problems - because I have out-of-the-box needs, Prime was willing to work with me to get what I needed! Awesome service, kind people, great to work with.