David L Gerstner

Had to update a stellar review I had written recently due to two bad experiences with her staff. Dr. Gerstner is wonderful— expensive but worth it. However, her staff is incredibly rude. The first time I wrote it off as a bad day/possible miscommunication but with this second incident I see it’s the way the staff is. It’s unfortunate because as a patient you end up dealing with the staff a fair amount between billing, product orders and scheduling and they’re very difficult. You would think at such a high end office the staff would be patient-oriented. Too bad. Update 2: A few of the products I ordered from her office were weirdly tacky/sticky and not the right consistency. I ordered the same products for much cheaper directly from dermstore and they were the right consistency. Now dropped my review down to one star for price gauging on expired/counterfeit products. Won't be back!

Dr. Gerstner and her team are the absolute best! can’t wait for the next visit!

While Dr. Gerstner has a great attitude and is quick to help diagnose you and pivot if something is not working, it is probably the only place I have ever been that you are expected to spend $700 or even thousands of dollars without any questions asked. Not only is the pricing not transparent upfront, but the staff basically rolls their eyes and treats you like you are haggling a $5 fee if you ask for an itemized bill before forking over your credit card for a bill that is multiples of what you would have expected for a 20 minute appointment. I have been pretty happy with the treatments/prescriptions she has offered but object to the “money is no object” attitude. Update: called to ask for a refill and staff was rude again. Stated I had to come in for a check up and refused to refill prior to that. She did not help me make a virtual or in person appointment and just snootily ended the call. Given you must pay to be a patient of Dr. Gerstner (up front, not refundable) I would expect a greater standard of care and service.

I have been a patient of Dr Gerstner for almost 15 years . I have the utmost confidence in her! She is brilliant , warm and gentle. She goes above and beyond to make sure anything that looks slightly suspicious is reacted to immediately in a calming manner. I trust her with my life and highly recommend her . Everyone in the office makes me feel like I'm the only patient in the practice .

Dr. Gerstner is the best in NYC. I was delighted with my laser treatment for my acne scars. I would recommend her to my peers no questions asked. She's Worth every dollar.