Kraft, Gustafson, Ward & Bischoff

I have heard and read about countless horror stories from home owners paying insurance premiums for MANY years only to be denied coverage or reduced benefits when the insurance was actually needed. My experience with AAA Insurance was nothing like that. Our home suffered storm damage (including needing new roof) and the response from AAA was EXTREMELY fast, comprehensive and compassionate. Melissa, Claims Adjuster and Valerie, Claims Coordinator, were terrific to work with and went above and beyond. Damage that I was unaware of was discovered with instructions given to the roofing contractor to repair. Very happy to have AAA Insurance!!

I have AAA membership I got a quote from the AAA auto insurance division I like to quote, paid for everything gave them all my information they called me 3 weeks later and said that because there was no VIN number on my previous insurance they were canceling my insurance. Why they didn't check all this before they sign me up and I made payments is beyond me. This is the sorriest thing I've ever had done to me, because I canceled my Progressive Insurance after being with them for 3 years and lost my loyalty status because of this insurance company that didn't do what they were supposed to do and verify everything before they gave me an insurance policy and I paid all my premiums. I do not recommend this Insurance Group to anyone because they have no feelings and they don't care about people.

If I could give negative stars I would. That man Antonio Meeks has absolute zero professionalism. I had a claim with his company and it was not my fault his insurer was the one who hit me while I was parked. He wanted me to mail in the same day FedEx out of pocket; which again t wasn’t my fault.. I shouldn’t have had to come out of pocket at all my car was the one totaled. He only gave me a week for the rental. I have no car at all he wanted me to wait till he got the title to send it to the adjuster so they can send me my check which is absolutely ridiculous I should’ve had the rental longer it takes longer to find a car . He was very rude on the phone and hung up on us while we were speaking to him. We have tried to speak with Sonia his supervisor she never got back to me and I also left several voicemails for her and about 8 for him as well as numerous emails. I am so disappointed in tripe a and my husband is as well. We were thinking about gettin triple a but now I will let my friends and family know that we will never do business with them . Very upsetting. He should be fired.

The worst customer service EVER! WOULD NEVER RECOMMEND THEM. Hit a deer almost 6 weeks ago, lost left headlight, fender dented, and bumper, total of less than $3000 and still haven't received the check to fix my vehicle. The first two weeks they wanted to total my vehicle, i had just put in a new transmission$2600 and 4 new tires the weekend i hit the deer, they wanted to take it to the auto auction and only pay me a couple thousand dollars and no regards to the amount i just spent thatvweekend. Two weeks of emails, phone calls from my self and auto body shop and no response or return messages for week and half. Then after responding, said check on way and still a week and half more of waiting and no check or explanation. They do not provide "legendary" service like they say they do on voice mail.I'm just waiting to be dropped after they pay this claim, if they ever do! 6 weeks is too long for a minor claim to be paid. I was supposed to have rental, it's on my policy but that didn't happen either, i had to take a Greyhound to get to my vacation destination! Worst insurance company ever! We have to have insurance of every kind, auto, renters, home, life but the insurance company doesn't want to do it's part when it's time! Tina Johnson

I had no issues with the tow truck driver. AAA does not have a viable customer service system. They have recently started contracting out their tow services, and do not have enough contractors to service anyone in an adequate amount of time. Day’s 2 and 3 of this incident were above freezing, with no precipitation. After the tow was completed, their automated service texted me to ask if I had a good experience and needed anything further. I requested to chat with an agent. The agent blamed the response time on the “winter storm” (an inch of snow). They said that it took them 3-4 days to fulfill the requests that needed the most assistance, and they were just now getting back to normal operation. I suppose they only have one tow truck and one agent contracted out to take care of services. That is the only reason I can see that they were unable to handle the volume for 5 DAYS, from an inch of snow. We will be switching to a different roadside assistance company. AAA has proven that they are unable to provide customer service, updates, or towing in a timely fashion.