Mccullough Law, Pllc

I was very bothered by the phone conversation that I had with the receptionist on yesterday 9/6/2018. I'm not the most knowledgeable when it comes to attorneys but Princess McCullough came up in conversation with a few other ladies. I called and explained my situation to the receptionist, whom never provided her name, and inquired about fees. The case is pretty simple with the exception that I am a Memphis, Tn resident however my husband is active duty military and we are out of state at this time. I was given the cost of my fees (a little over $600) and was directed to pay online. These fees also include a consultation fee of $100, totally understandable. I asked if a consultation could be done over the phone or if I should make a trip home before our court date which is only a few weeks away. I was told that they do not do consults over the phone but to pay the fees and after the office receives payment they will call me and let me know if they can take my case. I was not told to submit any documents or supporting information pertaining to my case. This was not the response I was hoping for. I then asked what gurantee I would have that Ms. McCullough would be available to represent me. Initially the receptionist said not to worry about that. If they couldn't represent me they would call, after payment had been submitted. She made sure to keep telling me to submit my payment and where to do it! Right after she asked me to hold. When she returned she expressed that the attorney requested would be free that day. I would feel a lot more comfortable giving my money to an attorney after I've spoken with them to know what they can or can not offer me. Not everyone offers the same services, not everyone specializes in the same services, etc. In my opinion, I'm no expert, if a consultation can not be offered via video chatting, phone, etc then the office should not take the case. You're taking money from a family that is looking to you for help and offering them absolutely nothing to say that you have their back! The lack of information, the tone of the receptionist, and a few of her comments made this a very confusing and unprofessional call.

@Leslie Thompson I really hate you felt like that regarding your experience. We are in no way not concerned or nonchalant about ANY CASE. We value EVERY CASE that chooses this firm. We are concerned about all clients. Dr. Cruz's office was notified by my

WHAT A HORRIBLE EXPERIENCE. I AM GOING THROUGH A SIMPLE DIVORCE. NO CHILDREN , DO NOT HAVE BUT A CAR IN THE DIVORCE AND THEY CANNOT GET IT DONE. THEY DO NOT RETURN CALLS. I HAVE BEEN WAITING A YEAR FOR NOTHING. NOW THEY WANT TO POSTPONE IT TIL AUGUST AFTER I HAVE MADE ARRANGEMENTS WITH MY TWO JOBS FOR MAY 14., WHICH I HAVE BEEN WAITING 6 MONTHES FOR THIS DATE. THEY HAVE ALL THERE MONEY WHICH IS ALL THEY WANT IS MONEY. THEY WILL CONSTANTLY LIE TO YOU ABOUT THINGS THEY HAVE DONE FOR YOUR CASE.

The first time I used them was ok and I was ok pleased with the results...BUT it was because it was an injury suit. The second time they refused to take my case because it was a basic medical injury claim with my insurance...which is fine...it was the attitude that I didnt like. Plus after telling them that a specialist that I was referred to by the lawyer injured me further and I didnt know what to do the lawyer said nothing but "go find you a doctor", was real stand of fish, nonchalant. I have been in the medical field for over 20 years and the clinic I was sent to was Cruz Rehab. I even told their office staff what happened. They wanted to know who, and stated that the law firm didnt even notify them that she was no longer working my case. They assumed I was being noncompliant with treatment. Cruz dropped the ball with their care as well. My point is: if you initiate something and a person is injured, whether or not you take their case, at the time YOU DID. If an injury results you should see about the proper care to fix it. 3 stars only because the first time was good. Otherwise it would be one.

Love this place. It's like a museum but with lawyers.