Michael S. Wilson

After a negative experience during my last visit (the issue was solved immediately and everyone that I dealt with was great) , I went back today to get some Art supplies for my niece and had a fantastic experience. The team members were friendly and helpful especially Olivia. Very organized store with many useful clearance items. If you sign up for their rewards program, they’ll email you a in store and or/online only coupons. They introduced self checkouts so be prepared for that. Easy to use though

I use this store for my hobbies, mostly beads. Store provides variety of different types and broad selection. Most of the time using their natural stone collection. Often they're going on sale from 20 to 60% off, but prices creeping up and quality of items not always consistent and mostly on the lower end. Clearance items mostly 50% off and nonrefundable. I found them low quality and overpriced. For better quality items you've got to go to several stores and with luck you can get bit better selection and quality of items you are looking for. Prices and selections may vary from store to store. It's not very good practice. Quite frankly it makes difficult to buy all items in variety and quantity you want in one place. They are rarely now offer free shipping and you cannot buy items in one store and pick it up in another one. It's quite disappointing. It is a US based store and prices and items in US are cheaper and bigger and better selection,but you can not buy anything and have it shipped to Canada. Quite disappointing. Also they stopped offering free hobby classes. Not very smart move from consumers point of view.

Very lovely staff. This is my favourite location. I miss Stephen but everyone else here almost fills the void :). Always satisfied with the products I get from custom framing. I had an issue once, and it was swiftly corrected. The pricing and selection could be better sometimes, but that isn’t the responsibility of the in-store staff.

Large assortment of crafts and decor for tons of DIY projects. Art supplies were very expensive and well beyond what you'd find at an actual art store. Lots of nice gift options. But again, pricey.

Have you ever been to a Michaels, self serve everything short of people to stock the shelves you don't need staff. Can't find anyone cause everyone is at the front. They have a crafting supply monopoly that is honestly the only reason I can see them doing well. Stuff is there I help myself and cashed myself out, it was Korean BBQ of craft shopping I paid to do it myself.