Norbert E. Mitchell Co., Inc.

UPDATE: Brian and the Mitchel company came good on their promise and had a service engineer fix our boiler at a reduced labor rate. Brian was collegial and amicable throughout. Would have given 5 stars but leaving at 4 due to the original inconvenience. nnUPDATE: Spoke to Brian, Service Manager. Agreed to lower labor to $129, also set a date later this month to come and complete the repair. Modified from 1 to 3 stars. Thank you Brian.nnReally not happy this morning. Scheduled a furnace cleaning with a note that the furnance safety reset keeps tripping, but to CALL for authorization on further work. nnCome home to find a bill for 2hrs @ $193.50 (+parts) to repair without a phone call to authorize AND, to compound the issue; the problem still isn't fixed anyway! nnNot great service so far...

I have been a Mitchell customer in Roxbury CT for over 8 years. I use a lot of propane. On the positive side, Mitchell has been reasonable on prices, they have been good at coming out to fix the heating system in an emergency, and most of the emergency techs are good guys.nnNow the bad news: the people who work in the office are hideous. They are rude, insulting, and downright nasty. nnEvery time there is an office staff incident (often) I declare: "that's it.....I'm getting a new propane company". Then, one of the Mitchell family members calls (when I'm one foot out the door) and apologizes for the "misunderstanding" and says they will do better.nnTonight was the final straw. Some dreadful person named Lisa insulted me on the phone, saying that my urgent (and valid)service request was not an emergency and I'd just have to wait. I pointed out that Mitchell doesn't have this attitude when the shoe is on the other foot....when they want to be paid 24 hours after a delivery. Lisa sad she was too busy to talk to me and that I should call tomorrow. And hung up on me.nnThis time I'm leaving. nnThe Mitchell family people (owners) have gotten extremely rich delivering heating fuel to this area for 75 years. They have forgotten that Grandfather Mitchell used to drive one of the trucks and knew most of his customers and treated them well. Strangely, they seem almost embarrassed of the fact that the founder drove one of the trucks. They are now into their fancy houses and cars, their kids' private schools and their club memberships.nnIn a word, the Mitchell's are just another supremely rich, spoiled, imperious bunch of A-holes who are insulated from their customers by awful people in the office. The office people get their terrible attitudes from somewhere.........guess where.......the Mitchell family who employs them.nnDon't use this company unless you can handle being dumped on by someone you're paying a lot of money to. If you're like me, you'd much rather give $20,000 + per year to someone who treats you with courtesy & respect.

I've been a Mitchell customer for five years. Obviously, no one likes paying for heating oil, the same way you don't like paying for gasoline, insurance, or other necessities. Nevertheless, Mitchell has been a solid company - very polite and helpful when you call them, responsive to emergencies, and prices that are in line with other companies. Overall, I've had a very good experience with them.

I was delivered propane without an invoice. I had checked the amount in the tanks before and after the delivery. 3 days later I was emailed a receipt that was not the standard invoice I would receive from this company. I called to explain and i was told that I was not reading the gauge properly. I am pretty good at mathematics so I explain a little more. Then i was literally told that the delivery and measurements of gasses is not an exact science (at $2.84 "it better be"). Then I was told that the gauge to my tank might be broken. Last time I by propane from Mitchell.

I have been customer with them last year, delivery on time whatever you need or not. They even fill up my tank when the summer start and charged $0.40/gallon more than the marketing price. We don't use any oil in summer!!!!!nI paid $300 more than other suppliers last year.