Ossur Americas

WOW! HORRIBLE HORRIBLE HORRIBLE customer service! My prosthetic broke (CHEAP design and quality) and I called the customer service line. A girl named "Ebony" answered the phone and was the rudest most arrogant customer service representative i have ever dealt with and she was arguing with me and was blaming me for their fault product! I don't wish my worst enemy to ever deal with "Ebony" and her poor poor customer service skills. she needs to be retrained on everything or be fired

Don't bother. I have had 2 of their unloader braces, the one and a custom CTI. The One has dials or ratchet system that is useless. Either the brace gets too tight or too lose. The ratchet broke only after week. The CTi custom brace was made wrong. The bottom and top parts of the connecting point to the hinge were bent. If the Velcro pads don’t rest securely against your leg, leaving gaps, the brace moves the bottom of the brace was too long and brace kept shifting (falling). I had to strap the brace so tight I ended up bruising my leg. The angle at which the CTI unloader is set is a fixed position and can’t be changed. The joint between the bottom and top were poorly put together (the frame). Even though it was wrapped in carbon fiber, that to was done poorly (bumpy and pitted and cracked). It was inspected by #40. I was in the for 2 and half weeks and the CTI for 4 days. I never got response back from submitting form on their own web site or emailing. They don’t want to hear from the consumer. I guess they use "care provider as barrier and use the insurance companies as their source of income. No accountability for quality. This brace was suppose to last at least 4yrs

5 stars for the Rheo Knee Enhanced! Big thanks to the team at Ossur for their hard work and dedication to prosthetic innovation.

Love my new Evo.

Very good