Putney Law Firm

If I could put -1 I would. Stay away from these people, total con artists. They don't know how to communicate with people & are totally arrogant, especially Andrew Godfrey. Don't let them do your tax return either, they charge an absolute fortune (go to an accountant), as I think they make up how much they're going to charge for this. For a 5 minute job they wanted to charge about £700, & then will not give you your tax rebate back (thousands being held by this firm, & making it impossible to get it back). Be very very careful, they also don't seem to itemise the work they do, so it's very difficult to know what you're paying for. They're totally scamming my son's grandmother & are making things as difficult as they can (especially Mr Godfrey who I have complained about but the firm have done nothing). We even have to print out documents that need to be certified as he informs that two & a half years is a long time for not seeing someone. Mr Godfrey says that he has to follow professionalism, but he hasn't done this when dealing with us, as he came to the house of a vulnerable person as soon as she came out of hospital asking her yes & no questions (my son's grandmother) about keeping hold of her money, but since then he informs us that she cannot give him instruction. Funny how he does not now ask yes/no questions any longer, but is charging for anything he considers work, including his call to social services when he made a complaint about me. They were horrified. This was after I made a complaint to his firm about him. Very professional!!!!

We,had the most amazing,awesome,caring,personal and a friendly service from a wonderful solicitor Martin Rackstraw from the Putney branch of Russell Cooke.He,was patient, professional,smart with a great listening ear with empathy.Used my name,served smarter not quicker.Made it personal.I,would,recommend him to anyone. Martin,never tried to sell or prolong the issues.Truly,kept me in touch to ease and upgrade the latest issues.Knew,customer was priority. Really,thanking Martin for a positive result.

Hideous customer service/ client care in my experience. Knowledge of the law also poor. In my case their advice came no where near to the eventual outcome. Very disappointing.

Russell Cooke were acting on behalf of the seller from who I was buying a property. They were incredibly slow in regards to dealing with the situation at hand and we are still waiting on the money they owe us after charging us incorrectly for the property. It has now been over a month waiting for the refund and it has been asked for 3 times. Still deathly silence from them.

Awful firm. Asked for their help a month ago with housing issues regarding my landlord and they failed to let me know that they couldn’t help me until a month later and after several attempts of contacting them only to ask again for the final time what’s going on. They also said on the phone they would get someone to call us back, weeks went by…..then a month. I find this level of service beyond poor and wouldn’t even give a star if it was an option. Would not recommend them to anyone with housing issues!