Total Attorneys

While Total Attorneys initialy provided good service for the law firm I work for, down the road, the quality of the leads dramatically declined. The law firm repeatedly were given leads from persons seeking free legal help or who our law firm was never able to reach from the contact information provided by Total Attorneys. This problem was compounded by Total Attorneys making it very difficult to obtain credit for these bogus leads. Towards the end, Total Attorneys repeatedly denied our law firm credit for bogus leads because Total Attorneys stated they could not verify what we were saying about the shoddy leads. Essentialy, they refused to believe us when we claimed a lead was bogus, but wanted us to believe them when they said they could not verify the lead was bad.

I was not pleased with the service I received. All of the leads I received were completely useless to me.

I have been a client of Total Attorney for over 3 years. It does generate a lot of leads. However, it seems to me that since starting with them the quality of leads has dropped a good bit. I do not doubt that a 3-1 rate of return is accurate. However, the problem is the time investment it takes to communicate with all the leads they send you. Most of the leads are junk. The bottom line is that for the price they charge per lead- I spend my days kissing frogs to find an occasional princess. I will say that their customer service is excellent. However, the Total Attorney phone operators seem to all be from foreign countries based on their heavy accents. People in big cities like Chicago might expect this, but down here in lower Alabama this is a problem.

I have been receiving leads from Total Attorneys now for several months and I am extremely pleased with the results. I have signed up several cases and met several new good clients. The service is definitely making me money and even with a slow month it more than pays for itself. When I get bad leads or potential clients not in my practice area, the staff at Total Attorneys has been very helpful and accommodating. I have received credits for every bad lead with no problem. The staff have also been really great at working with me to narrow the parameters of my leads. I would highly recommend this service to any firm looking to increase business and get new clients. i have read one or two bad reviews of Total Attorneys and I have to say I have not experienced anything remotely similar to these other lawyers problems. I have used other lead services that provided me no leads and did nothing for my firm. Total Attorneys has lived up to what they promised and then provided excellent support staff to deal with any concerns that I have had. Sign them up!

I have read the prior reviews of Total Attorneys and am flabbergasted by some of them. Yes, it's true that many of the leads do not respond but that's true of every referral service with which I've ever been involved. I have found their responsiveness very reassuring. When I have requested credits because the person indicated they were looking for a pro bono attorney or because there was no answer on the phone and the email bounced back, they have always permitted me those credits. Perhaps the best thing I have found is their responsiveness to feedback. In April, I sent them some feedback about the way their call takers were screening and the hot transfers got better instantly. I am a fan and will continue to use Total Attorneys for as long as they provide me with the same kind of services they have up to now.