Tuft & Arnold

The staff at Tuft, Lach, Jerabek & O'Connell is the best! During the stressful time of needing an attorney, they create a peace of mind and operate with empathy, professionalism and a fair approach. The experience I received from the staff (especially from Lindsey O'Connell and Dan O'Connell) is unmatched. I would highly recommend this firm!

DV SURVIVORS BEWARE. I'm writing to caution domestic abuse and violence survivors against working with Attorney Susan Lach. When I picked her as a parenting consultant* I spent some time briefing her and made it clear how communication needed to flow to protect my mental health. While I have only had to bring her into an issue twice in over a year, the second time she sent the most tone deaf, insulting, and triggering email that it left me reeling. I complained and sent her links to several online courses run by non-profits that teach how to better speak to survivors of domestic abuse and violence. I also demanded an apology (obviously, not yet forthcoming). Instead of doing any of the above she charged me $80 for my complaint. That's right, her firm thought that it was ethically acceptable to charge someone for complaining about their service. Imagine if you went to a restaurant and had a terrible waiter, and when you complained about poor service, they said - oh, since you complained, we're going to charge you more! I further complained to the firm and - crickets. At this point, I question both their ethics and their customer service. Their overall professionalism is lacking - ignoring emails and failing to send a notification to all your clients that you'll be on vacation is a failure of basic etiquette. While she may do a fine job for simple cases, I do not think Ms. Lach should be dealing with cases that require sensitivity, or with survivors. When given the opportunity to take accountability, correct a mistake, and learn from it she chose to bill for it, instead. This shows a lack of self-awareness, along with no desire to improve her communication skills to better serve her clients, and is absolutely disgraceful. SURVIVORS BEWARE. Added - a few months later, they tried to bill me again. Ms. Lacy accidentally hit “reply all,” so I received her response of “ignore her” toy question about the ethics of charging someone for a complaint. So - rude and dismissive about clients behind their back & too stupid to know basic email skills. *A parenting consultant is, essentially, a scam run by the state of Minnesota that forces divorced parents to put thousands of dollars on retainer with an attorney so that they can handle any co-parenting issues that might arise. To be clear - this isn't sour grapes, Ms. Lach has in the past sided with me in disputes.

During my search for a divorce attorney, my cousin suggested Letty and her team. She had both family law experience as well as estate law, which was what I needed. Letty’s counsel helped me through the legal proceedings. The team was always sensitive about the situation and left me feeling heard. Letty had my interests in mind during the whole process. With the firm’s expertise, I was able to make the best choices for myself during a tumultuous year. Letty is a tenacious attorney who can advocate for others while being professional and compassionate. Highly recommend if you’re going through a divorce.

I could not be happier with the services Susan Lach provided me and my family as a parental consultant (PC). We had a different PC prior to her and it was a huge difference between the two. Susan took the time to hear and take into consideration everyone’s thoughts, questions and concerns. My children best interest were the forefront of the decisions Susan made. I highly recommend using her as a PC in any family situation.

Whatever you do, don’t use Tom tuft as a PC. His orders were ambiguous, his process is incredibly expensive (many In person meetings to deal with something that could be done via email), his communication sucks with answering/returning emails, and his ability to write concise orders is just too much to ask. Even my ex who hates my guts agrees. The guy couldn’t even figure out what one week was… so many mistakes and inconsistencies glad to finally be done with this guy.