Walker Lane & Associates

We appreciate the helpfulness of the front desk staff, friendliness of the tech, and attentiveness of the doctors. We’ve had no issues getting appointments during COVID. At one point, they had all well visits at one location and sick appts at another. That made me feel good about their concern for our children’s health. They’ve been really good about booking 2+ kids at the same appointment slot, too. Great practice all around!

If you’re making an appointment for more than one child make sure it’s true. Both my kids needed to be seen and only one was seen. The doctor said she was “busy” and couldn’t see my daughter. After the front desk had already said they’d both squeeze into one and when arriving the same thing. The nurses are very dry they’re probably just busy. I get it. But if you’re around sick kids be a little nicer. I’ve been coming here since 2013. I’m pretty disappointed in how much things have changed.

We recently switched to Pediatric Associates and I am so thankful we did! Everyone from the front desk staff, nurses and doctor were phenomenal. Genuinely kind, efficient but not rushed, and knowledgeable.

This location is INCREDIBLY horrible. I brought my sister and my 6 month old nephew out in the middle of winter for his appointment at 1:20. Mind you, we live in Maryland so we were fighting mid day traffic. There is a 15 minute grace period after every appointment, which we were well aware of, however my sister called the office to notify them that she will need that 15 minutes. I understand that traffic is not the offices personal problem and that the grace period is et in place to insure that appointment times stay on track. Me, my sister and nephew arrive to the office right on time with about 6 minutes to spare. We enter the building and the elevator is down. There was no email that was sent out giving all appointments a heads up and to be super early for their appointment today. Nothing was mentioned when my sister did a courtesy call to notify the office that the 15 minute grace period will be needed. No courtesy was extended back. We make it upstairs at exactly 1:38 and we are told because we are 3 minutes behind, we will need to reschedule... aside from the elevator being down. We all know that even with an appointment, once you check in... you normally wait 5 or 10 minutes for the pediatrician to be ready to see you so I don't think 3 minutes would have hardly cut into or pushed the next appointment back any. NO UNDERSTANDING THAT WE ARE CARRYING AROUND A 6 MONTH OLD IN THE MIDDLE OF THE WINTER AND FIGHTING TO MAKE IT UPSTAIRS BECAUSE THE ELEVATOR IS DOWN. I don't think I need to say much more. Its pretty clear how unprofessional and COLD HEARTED this was. We were sent all the way back to MD and my nephew was not looked at by his pediatrician.

This is a good practice. The staff is engaged with you while seeing/treating your kids. I never feel rushed or like we are not important. They are also extremely accommodating and can always get my kiddos in same day when they are sick.