Alex And Ani Inc.

Even though their website says they care about their materials and they only use quality materials their warranty says after one year you’re SOL so I guess hundreds of dollars have been wasted on deteriorating temporary bracelets I have about 30 to 40 and only 12 have done this but it’s very disappointing that they don’t back them up longer than 365 days so what are we really buying temporary bracelets? All purchased from Nordstrom’s but apparently Alex and Ani really doesn’t use quality materials and they know it according to their warranty. Shame on you!

Everything I buy from here BREAKS or TARNISHES & their items are EXPENSIVE! I paid $120 for a necklace & it broke within a few days and I had such a difficult time exchanging it they basically refused! So I sent my boyfriend in a week later and surprise surprise they exchanged it for him. A few of the sales representatives were AMAZING- but generally for the most part- they are AWFUL & do not care!!!

Was looking for a birthday gift for my daughter. The girls there were great! Super friendly & helpful ????????

Went in for a gift for Mom. Nice store but there was an overpowering aroma of incense or something that forced me into a quick decision and cost them the sale of a few more items. I could not imagine doing a 8 hour shift in there. They should consider dialing back the olfactory stimulation a bit.

Great place to get that special someone a gift. Excellent service !!