At & T Services, INC

Run while you can! Your life will be better without internet than with dealing with AT&Ts awful service. I've been transferred back and forth everytime I've called (12x!). No one knows how to do anything in this company.

This is a long story, but worth reading. If this review saves one person from making the mistake of going to AT&T it will be worth it. My husband and I switched to AT&T for the military discount. When they created our account there was a “glitch” and somehow they created 2 accounts. One account with my husband and another with myself and our children. Now keep in mind my husband and I had NO clue this had happened. A few days later AT&T notices their mistake and and joins both accounts. This leaves the account my husband was in alone out in limbo with a $35 balance. Keep in mind we have no clue any of this had happened, but AT&T does. Anyways, 4 months go by and my husband receives a call about this unknown account and balance. He was explains that there was never supposed to be 2 accounts, and the rep from AT&T says “don’t worry about that sir, the account now has no balance. We apologize.” A few days later my husband gets another call about the same account. He tries to explain to the rep that this had already been taken care of, but this rep is YELLING over my husband! She is telling him that she is going to send the bill to a third part collection agency. We are in the middle of buying a house and we can’t have that. So my husband gets frustrated and hangs up. I then try calling the 611 or whatever it is to call customer service myself and try with a different rep. Guess what?? That rep that my husband hung up on disconnected all of our services. Yes, unbelievable. So we head down to AT&T. We talked to the nicest guy, but this situation was far above his pay grade. The manager, Mark, came out and did his best to help us. He spent 3 hours on the phone but couldn’t fix the issue due to the disconnection being from the malicious rep collecting on the mysterious account. Mark, the manager, says to us “oh yeah, those reps will cut off your service if you make them angry.”. At the end of the 3 hours he says there is nothing he can do and he hopes he can have it resolved in a few days. Keep in mind folks I have teenagers and no cell phones, internet, or cable....Not to mention my husband missed out on work calls that totaled over a thousand dollars. I run a business as well and had customers and employees unable to contact me. The next day we go back and spend another 3 hours. Still not fixed. Finally they get the phones back on but the cable and internet still gives us issues going in and out. AT&T’s idea of making it right to us was a $50 credit on our bill. So let me get this straight. AT&T screws up and creates 2 accounts. Not my fault. Then merged them together without telling us. Then sends the account into collections. The account we didn’t create or ask for. Then they yell at us over a bill on an account we didn’t know existed and maliciously shut off our services. Leaving us with TEENAGERS and no cell phones, cable, or internet for 2 days and my husband missing out on over a thousand dollars worth of work....$50?? I spent 6 hours in their store trying to resolve a mess they created and they offer a $50 credit?? Wow. Congratulations AT&T. You suck.

Horrible customer service. No effort to retain good customers with long-term accounts and stable payment history. They just do not care.

AT&T you have been a nightmare since 2016. I switched over from Verizon and that was the worst decision I ever made. I have spoken to two representatives within the last 5 days and both confirmed that I will not be charged ANY FEE. Here I am with a $225 bill increase. I started my phone services with you in Nov. of 2016 when an iPad special was going on. With each of the devices you would receive a free iPad, which I did + paid $10/per device for 1GB of data. The two representatives both confirmed that for me to cancel the 1GB of data, I would not be charged. I always request a transcripts of my conversations if they are via chat online and NEVER received anything for either. Now my monthly bill is $628. THAT'S ABSURD!!!! After speaking to another agent (over the phone) + a manager today, no one is able to do anything for me. Not waive a fee or access the transcripts. The only thing the manager, Marie, offered was to give me back the 1GB of data per device after running a credit check, that could potentially worsen my credit. I will never use AT&T again and if I'm unable to switch to a better carrier before my contract ends in Nov., then I can promise you that you have lost my family as customers forever. I will be publishing my review all over social media as you have continuously taken money from me and over-charged on fees that do not make sense or have provided inaccurate information. This is absurd and cruel and I will do my best to avoid this happening to those I care for and are in my lives. No one deserves the horrible treatment y'all provide.

Worst experience!!! I was lied by the technician Blake Hooper that he’s coming back to finish the installation and he never did. I called AT&T and they told me my service is cancelled. What?!!! Now, I have dish on my roof without cable service.