Barry S Donner

If I could pick no star for your staff, I would. Unfortunately I had to pick at least one star. This is for the admin staff not Dr. Donner. Dr. Donner has been my Colonoscopy doctor for 10 years, I had good results twice and I was very happy with his process, he is very professional and I give him 5 stars and recommend him 100%. Unfortunately he has the worst admin staff and it is going down by each year that passes by. Previously they were slow to reply and did not show any courtesy for anyone's time. But I still went back to him because he is a very good doctor. This year, I recommended him to my husband-- he had his consult appointment at the end of September 2022 and to date with weekly calls still we have not been able to set an appoint for his procedure. I got involved in January and I excused them for their lack of follow up and blamed it on Holidays. I called back for my husband to set up his appointment and mine together in January. I did connect with the assistant on the 2nd call who never answers the phone no matter what time of the day you call, She said they called him back and his phone message was full. He gave them his work phone and he checks it daily, never full! even if it was, shouldn't you call again a few days later? I did not argue and accepted the excuse and told her lets do better now. She can call me. My phone is never full and she called once at 4:57pm the next day left a voice mail for me while I was driving home. They are gone after 5pm. They also take a two hour lunch and you can not leave a message between 12 and 2pm. I called her back the next day and a few days later, that was two weeks ago and am yet to receive a call back. Doctor Donner -- You are a fantastic doctor, no nonsense, professional and a very reasonable doctor. Please look in to the way your assistant/admin staff is handling the appointments. No one wants to have a consult and 4 months later we still are trying to connect with your staff who take two hour lunches and never answer the phone. To be fair -- Do not take my word for it, you should audit your staff to find out for yourself. Many call tracking software are in the market. Hire a mystery callers, etc. There are customer relation companies you can hire to assist you improve this part of your practice. All your patients will thank you Profusely! Even if you leave an alternative to the black hole assistant phone, that would be an improvement. Can we get some help here ???

Dr. Barry Donner has been my Colonoscopy doctor for almost 14 years now. I put all my trust in his findings, is very professional and trustworthy. Because of previous diagnosis, I am having coloscopy testing almost every two years with Dr. Donner and I am very pleased with the professionalism demonstrated every time.

A neighbor referred me to Dr. Donner because of his thoroughness in explaining your situation and executing the best possible plan to resolve or improve your situation. My neighbor was definitely correct! During my consultation, Dr. Donner gave me several different explanations so that I can understand the issues I’m encountering and the best plan of attack to move forward to a better health for me. He exemplified a true professional with great bedside manners!

I had a great experience with Dr Donner. He's friendly and knowledgeable. Made me feel at ease. Good sense of humor, too. I recommend him.

Dr. Donner has been a doctor of mine for several years. In my most recent interaction with him, he talked me out of doing a routine procedure that I thought it was time for, but instead, strongly suggested spacing it out at least a couple more years based on lots of published research. What I appreciated most was that he was more concerned with what was best for me as opposed to lining his pockets by just agreeing to do the procedure that I figured I was due for.