Edwards & Edwards

I don’t tend to review things at all but this place must have the worst communication that I’ve seen from a business. I had hand delivered all the information needed to file my taxes even my old tax preparer documents. Was originally told this would only be a few weeks. Three weeks goes by and I hear nothing I call up there to see how things are going and they tell me they filled a tax extension. They file I think we are good and squared away … WRONG they call me after a week and apparently they miss placed a file that they sware they didn’t get. I now email the paperwork to them to have it as documentation. The only guy in the office named Daniel was now they only one that contacts me as I am more than ticked off at the situation he ASSURED me we can continue on with no added signature. All is well …. Yet again WRONG they call me a week later asking for a new signature at this point I’m more than done. I said send me a email so I can give you an electronic signature. I get that sent over and then they go and send me added invoice for there mistake labeled -changes made to return to add document* client did not know he had. Not only am I being asked to pay for there careless mistake but to insinuate that it was my fault makes this appalling. I honestly thought the carnival only came to stepheville once a year but apparently it’s housed at Edward and stokes.

We used this company for our taxes starting in 2018 and they did a good job that year. But for 2019, somehow they miscalculated how much we needed to pay in quarterly taxes so we ended up actually owing a couple thousand more dollars in taxes. This was our first year as a married couple and me having a small business for the full year so we needed help understanding how much we would owe in taxes ( we got a refund in 2018 so I had nothing to estimate from) They apologized and gave us a discount on their services, but only after I called them multiple times leaving many messages asking to call back. It took several days before I got in contact with anyone by phone and that was because I was calling them, they did not reach out to me except by email. Also, communication is very bad overall-even when I would email I didn’t get a response until a week later sometimes. We will not be using them again.

Very disappointed with service. Have used as tax accountant for three years. Numerous problems and rates doubled from the first year we used them. Would not recommend using them as you accounting service.

Respected, timely accounting services. Highly recommend