Fields & Cooper, PLLC

After handling a real estate transaction, I inquired about handling an estate matter. Was advised that another attorney and assistance handle estate matters. Received an email from estate attorney assistance for a date and time to contact me. I replied with day and time and never heard back. Sent 3 to 4 follow up emails and still no reply. Several weeks later, contacted rep that handled real estate transaction to confirm if estate assistant still with company since hadn't received response back. Got confirmation that estate assistant still with company. And was told will have estate assistant follow up. Finally received call from estate assistance ( month after receiving email about date and time to Initially contact me). Discussed estate matter and documents needed. Sent documents a few days later in 3 separate emails and no response from estate assistant. Called a week later transferred to estate assistance vxmail and left message. Again no response. Called a week later and spoke to receptionist, who tried to transfer me to estate assistant vxmail again. However I explained that wasn't acceptable since dealing with lack of response from estate assistant since April 7, 2022 and now it is May 23, 2022. Receptionist says that she will personally send message to estate assistant to follow up. Today is June 20, 2022 and still have not heard back from anyone at Fields and Cooper. Today is 6/28/2022. Finally received a response from Fields and Cooper saying that are not able to handle the estate matter because they currently have too many estate files they are handling and are not taking on any more. So it takes 2 and a half months to now say you can't handle this matter. The lack of response and communication is not acceptable and not the way to handle business. This office should have been upfront from the start about lack of capacity to take on new work. As that would have been the right thing to do and would have avoided the false expectations that were given.

I just wanted to take a moment to say thank you so much to Mrs. Holly and Mark for everything you have done for me and my case! I am truly grateful to have had the pleasure of working with you guys! Thank you again guys and keep doing what you’re doing! You guys are the best! ?? ???????? Greatly Appreciated T. Tussey

They are very helpful.

Great service and friendly people

Nice and polite