Great Expressions Dental Centers

I have been a patient and also employee at Great Expressions for 5 years at the headquarters in Southfield, MI. As a patient, I have received excellent dental care for routine check ups and the Southfield dental office is always professional when I visit. I have seen this dental group grow significantly over the years and its nice to see that they have not lost their emphasis on providing excellent patient care to the community.

Great Expressions has the worst billing department of any dental chain. I had a credit of $55 on Jan 1 2018. I soon received a bill for $29. I asked for an audit of my account for over 2 months. I paid the May 10 2018 $29 whilst waiting for the audit. June 2 I received a pre-collections notice stating that I still owed the $29. I have spent several hours of my time both on the phone & in person along with my payment documents. They have yet to provide a list of services reflecting the billing on my account.

Warning about Great Expressions and their Orthodontist !!!!!nnMy teenage daughter and I had braces installed by at Great Expressions Orthodontist in Canton, MI (suburb of Detroit). Dr. Sindy Goodman took over treatment once our original orthodontist was transferred. Dr. Sindy Goodman began to provide inconsistent feedback concerning our treatment plan. I requested to review our dental records due to the inconsistencies, but the office refused unless I paid them approximately $127 per record. Dr. Goodman's office also tried to charge me for services not rendered. I expressed it was my legal right to have access to our records at no charge. nnI sent an email and called to Great Expressions Headquarters in Southfield, MI about my concerns, and requested a copy of their policy for charging patients for services not rendered. I was assured that they would provide a written response, but never did. I requested Great Expressions transfer us to another orthodontist, but was denied. This left us with no other option but to continue treatment with Dr. Sindy Goodman.nnThe following month, I arrived at Great Expression Orthodontist for my daughter's scheduled appointment. I requested to review our medical records during the visit. The dentist assistant placed our dental records on the counter. I then reviewed the record and placed it back on the counter while waiting for Dr. Sindy Goodman to perform treatment. THEN THINGS REALLY WENT BAD FOR MY DAUGHER AND ME.nnDr. Goodman stormed into the examination area very agitated by the fact that I reviewed my daughter's records. I expressed to her that according to Medical Records Access ACT 47 0f 2004 in Michigan, I have the right to review these files. Dr. Goodman became very indignant, told me to shut up and demanded we leave the office immediately or SHE WOULD CALL THE CANTON POLICE. Dr. Goodman said, she would not provide service to my daughter or me anymore and would prevent us from receiving any treatment at ALL Great Expressions locations. I expressed to her that I found those comments unprofessional and offensive, and I would leave the office once she provided a written statement for not providing the required service. She then had her staff call 911. Once three police units arrived to the scene, they assessed that I hadn't violated any civil and criminal laws. I complained to the corporation office about the incident. Unfortunately, they felt that Dr. Sindy Goodman actions were justified and banned us from all Great Expression and refused to remove our braces. The was extremely traumatic for my fifteen-year old daughter and upsetting for me as a parent. nnIn closing, there are some great orthodontists in the Detroit Metro area. I would use caution if Dr. Sindy Goodman was providing treatment. It is one thing to have a bad employee within a practice making the company look bad, but once the company stands behind those action then the company is as bad as the employee. Great Expressions could take a lesson learned from Starbucks. No one should be subjected to this type of treatment!