Maersk Line, Limited

I would like to use this medium to ask an important question as a client of Maersk Line US. How can Maersk US customers receive supports from US agents? This is because the Maersk customer support team in Indian are unable to address all our needs. Recently my client cargo was discharged at POD and wasn’t released for about a week because the Indian team were requesting for “Customer Refference Number “ which we come to know to be form M or BA numbers which has never been a mandatory requirement for Nigeria ???????? . I need response on how to address future issues if we must continue to ship through Maersk. It’s sad that US company cannot offer support to their US customer using the people that understand US cultures and terminology.

My shipping keeps getting delayed. The tracking doesnt match what they say about the container location. They keep asking me for documents at last minute that I could have completed and have ready days ago.

Leo is the worst, she kept changing my crew date and then ghosted me. Rarely answered emails or phone calls. Edit 3/2020: So it’s been a few years since my first encounter with Maersk and I’m changing my rating from 1 to 4 stars. I’ve been working with a different shipping agent and even though things haven’t been perfect it’s been a lot better. Shout out to Joe J!

Couldn't make a 4 hour delivery window and no communications about being late.

Never can get in touch with payroll department Also messed up W2 forms to File my taxes Also never submitted correct information To unemployment office To receive unemployment