Fenton & Fenton

I had the absolute best customer experience at Fenton and Fenton. Nick in the Melbourne showroom was hugely helpful in helping me find the right item for my room. He took his time explaining about the piece and also the logistics of ordering and delivery. Nothing was too much trouble. Once I had made the purchase he helped communicate with the delivery company to ensure my item could fit through the relevant areas in my house. The delivery partners were also amazing. Very polite and careful in my home to set up the drawers. I cannot rate the experience highly enough and absolutely love my new drawers. I’ll definitely look to purchase from this brand again. Thank you Nick and thank you Fenton and Fenton! ??

I’m very like Fenton’s design just don’t have any pleasant experience with their delivery service. Ordered a dining table recently, advised table is ready to ship to me on 1st Dec. Since then, no one from either Fenton or the logistic company contacted me updating anything. Raised the issue to Fenton & the logistic company two weeks later, no any progress. Well appreciated Fenton staff followed up checking any further update. I just don’t know how difficult it will be to find out where is your item and when it shall be delivered. Very disappointed, not too sure whether to purchase anything in the future.

I was a completely disorganised and hadn’t clocked the early closing time on Christmas Eve, but the most wonderful Shelley stayed late to help me out with a gift for my brother and sister-in-law. The team whom I’ve encountered, Chris and Shelley, and have been so warm, so invested in customer service and just gorgeous. 10000/10 recommend them. Kindest people in retail.

I love this store! My apartment is beginning to look like the fenton and fenton showroom! From cushions to console, dining table and rugs, every product brings joy. And I didn't mention the artwork. It's taken a couple of years to pull it all together and I couldn't be happier. The staff have been consistently helpful and interested.

So pleased with the prompt fair customer service today. I made an online purchase, realised I didnt click apply for the discount I had and they quickly responded to my enquiry if it could be applied and honoured in retrospect. They happily amended immediately! Very thankful. Also have received holographic champagne flutes previously which are gorgeous.