Pearson, Butler & Carson, PLLC

Completely absent, months between communications, never answered emails for months, never answered questions on case in emails, wouldn’t take my calls, threatened to seek new counsel twice, 6 months apart, stating to counsel very politely, you must be too busy to handle my Trust case…perhaps it’s time we terminate our relationship…only to get an apology weeks later and I fell for it…silent again, missed counter offers by months…absolutely absent and added zero value…terminated service and got the first same day response stating counsel would file the appropriate paperwork to remove them as my representation with the courts, two weeks now and nothing but a bill for $7k. New counsel has to file with the courts as second representation due to the failure of this attorney to conduct himself in any form of professional and the lawyer client code of ethics.

I have had the honor of working with Jennifer, Angilee, and Nicole in this office and let me tell you, what a dream team! I'm sure I've freaked out quite a bit during a long custody battle, but the 3 of them stuck with me, reassured me, and helped me to understand next steps. I HIGHLY RECOMMEND!!

UPDATE: They did call back and say they would do a zoom meeting but that was only after losing me as a customer. They were not willing to work with me on having the initial consultation via video conference based on nothing but the attorney's preference, not the client's preference, time costs or travel costs. If they're this hard to work with in the initial phases of work, I can't imagine they're very responsive to client's needs.

Money hungry and not helpful at all. I came to them to file bankruptcy- it is my fault I didn’t shop around more. I put together all of my paperwork and paid the entire fee they require to file, I then was told the day of signing that I don’t qualify and that I wouldn’t be getting that entire fee back. They did absolutely nothing with my file, and were zero help when I asked questions. The paralegal would never call, and Russ even mistaked me for another client saying I was a single mom.. when I am not and have no kids. Extremely unorganized. I am now out so much money when I was already in a bad situation. Sucks to see companies like this exist.

I have been absolutely appalled at how unprofessional and slow this firm is. They will go months without contacting me at all about my case. I've been with them for 3 years about my accidents and have had to hound them every step of the way. Still waiting for resolution. Don't waste your time and money here!