Allred Wilcox & Hartley, Pllc

I have been a patient of doctor Hartley for over 10 years, at first she was attentive but lately either she has too many patients or stop caring for some of the ones she already has. I made an appointment because I have been in pain for a few months and felt something was wrong. She asked that I get an ultrasound, after the ultrasound was done, I was asked to go back to one of the waiting rooms. Waited for almost an hour until she came in with medical file in hand to tell me that I would have to come back since my ultrasound results (images) were not ready, then she opens the file and guess what is inside, yes, all the ultrasound images which she didn't bother to check before coming in. So, she is looking at the paper images in front of me and tells me that I have a mass but she is not sure what kind, tells me that she would take a look at them with more time and will call me within three days. Well, three days passed, then four and five and she never calls. Then I call her office just to be told she is in surgery, which I understand, I leave a message for her to call me back. She never does. I call back the next week and she does not call me back. I start calling every day, which at this point the office staff starts ignoring my calls and letting the answer machine gets them, darn caller ID, I decide to use my work phone and they immediately answer. I am upset, not mad, but upset, almost crying that my doctor, someone that you trust your health with, would not care for you, especially when she tell you something like "you have a mass" and the leaves you hanging. By the time Dr Hartley calls me back it has been almost three weeks and she calls like nothing has happened, no apologies, and I don't even think she has review my result yet because she asked that I need another ultrasound and to make another appointment. No thank you! Needless to say, I found another doctor and the very sam day I saw him, he requested an ultrasound saw the images before coming in to discuss it with me, show me the images and where the masses were around my ovaries and recommended I have surgery right away.

I am very happy with Dr Cindy Hartley but very upset with the front office people who are so rude and abruptly disconnecting the calls when we are trying to explain our situation. They are not ready to take the feedback. Also once after the results reports are sent they do not even have a courtesy to call and explain the reports. My question is: how do we even understand whether the result is normal or abnormal?? I was told by the receptionist that the doctors office only call when the reports are abnormal and disconnected the call which is totally unacceptable !!!!

I was not sure to even post this as it has been a year, but I got a phone reminder to come in for an annual visit. I still remember my experience and wanted to share. I had come in for my first well woman appointment ever, having just gotten married. This was my first and only visit to this office. Before she came inside, I heard the doctor tell her staff that she was going to quickly assess me so she could leave right after. She had a patient in labor and had to tend to them. She told me this when she walked in and before she began as well. I understood, but knew that I wouldn’t be able to sit and talk to her the way I had hoped. I think she had assumed I had done a Pap smear/ women’s well visit before so she did not explain what she was doing (or what to expect) when performing the breast exam or when she put the speculum in. I knew because I’m in healthcare but as a patient I just didn’t feel very important and wished my experience was better. I was excited to speak with the doctor about having kids and exploring my fertility as I had some concerns but she said to start trying anytime and to just take prenatal vitamins. She then had to leave to tend to the delivery which I understand. I just got dressed, drove home, and cried lol.

Dr. Hartley has been by physician for almost 20 years. She delivered my eldest son and I couldn't be happier with her. She is patient and gentle during her examinations. I would recommend her to anyone.

Dr. Hartley was recommended to me by a friend who had a great experience with her. After my first appointment, I felt a lot of hope and grateful for her help. But then, things changed. This was all in the past 6 months. I am not sure where the fault lies, but office staff leaves a lot to be desired. A prescription was never called in for me, even after I called the office twice and requested it. This was not a refill - this was a new prescription and I never got it. Dr. Hartley and the staff also never sent in forms for me to recommended to the specialist for me. The other doctor's office said they had not gotten information at the time of my appointment, even after contacting them. I got an email asking for me to contact them privately if there was a concern, and I did. They never contacted me back. So here I am writing this review - they do not follow up. Very frustrating.