ALTICE USA

Very poor customer experience. our service was shut off in error. No one at the company takes responsibility. No one answers their phone in customer service .Took multiple calls and multiple people 2 days to reestablish internet , phone and TV service. Very poorly run company . Needs a shakeup regarding customer service and policies

Optimum never answers their phone. Call morning, afternoon and night. Worst customer service. Need Dolan back, worst mistake selling to company who doesn't value their customers only raises prices to pad their pockets, pathetic

I see I'm not alone. Absolutely horrible experience inspiring me to write my first review. I finally decided to try to consolidate residential and business accounts at same address as I had been overpaying with two accounts for close to a decade. Nightmare. Nobody at optimum knew how to take care of moving email address. And many other problems too numerous to recount here. Impossible to get anyone on the phone. When tech didn't know how to solve problem, was put on hold for 15-20 minutes, then finally someone different would pick up and request entire story from scratch. Nobody on business side could see records from residential account and vice versa which led to each side trying to transfer me to the other side "to resolve my issue". Now to add insult to injury they are sending me bill for residential account which I was unable to close for close to two months due to THEIR problems. However, trying to request this bill get waved is impossible because business and residential accounts try to transfer me to each other and the infinite loop happens again. No contact info to escalate, and even though I was given a "priority case number", nobody who (FINALLY) picked up the phone knew what to do with it. Just a nightmare.

I changed from Verizon to Optimum/Altice about 3 days ago. The guy that did the installation was not able to give us basic info. Customer service is automated and you keep pressing buttons forever before you get an agent. It is difficult to understand some of their agents (they speak very fast) it sounds like they reading some kind of text) they do not answer your questions. They make you feel like you like are bothering them. What a nightmare!nWe were supposed to have an internet speed of 300 Mbts and we ran a test and we are getting an average of 30 Mbts.

I am a physician and customer with optimum for 14 years (progressively going down hill) and currently unable to restore my phone service with optimum for the last 3 days !! I need phone service so patients and hospitals are able to contact me to care for the sick!! They say it could take up to 7 business days just to schedule an appointment for a lineman to connect the power!! They say they have no pathway to expedite this process despite being a practicing physician in our community taking care of your loved ones!! It's all meaningless to them!! Who are these imbeciles running this company?????