Aston Hotels & Resorts, LLC

I am staying at several hotels in the Aston Group. Some of them are very professional and very good service ... I paid a pet fee of $ 35.?3 It's a company policy. However, it does not show such a policy. Did I have to pay $ 35 a day for a dog? Pay $ 115 for all three dogs of mine but .... dogs didn't get any service. they do not come to clean the room by covid There is no dog bed. I also pay $ 30 to buy a wipe. There is no dog shampoo either. The dog sleeps in the narrow passage between the beds. If there is damage,I have to pay a fee. The price of a dog is about the same as the price of a person. A typical apartment dog costs only $ 50 a month. Please improve , so many gest have a service dogs

My husband and I stayed in this beautiful hotel for three nights and we had a wonderful time. The staff was so kind and their hospitality was way beyond our expectations. I must specially mention that Michelle was ever willing to help all the guests with a broad smile on her face all the time. People like Michelle,Paul and the rest of the staff make whole lot of difference to make this hotel a warm and welcoming place to stay. We felt at home away from home and the stay was very comfortable. We recommend this hotel 100 percent and no one would ever be regretted by staying here.

Nice hotel, modern design, and some of the most friendliest and courteous hotel staff I've experienced. Prices are more reasonable considering they include free continental breakfast, and wifi throughout. located a block awa from the beach

RE: Lotus at Diamond Head (I’m an A-List Loyalty Member & Local) Should NOT be ranked 9.2/10 or 4.9/5 “superb”...that was not my experience at all. Plus, I tried reporting the issues to the front desk when I checked-out; but, the woman at the front desk just shrugged & said, “Oh well, that happens sometimes.” What?! Zero customer service or attempt to rectify the problems! Over $200/night: ridiculous. Let me start by saying I’m local (just checked-out today...writing this immediately to warn others), so I am very familiar with other resort properties here. Comparatively, it deserves about a 5 or 6 max (out of 10; or, 3 out of 5), only if the cleanliness issues & malfunctions had NOT occurred. The property overall is noisy, outdated, and surrounded by parking lots (garbage - or other - trucks come through around sunrise & beep incessantly when backing out of the lot). Further, it is not an enclosed hotel; so, rather than an enclosed hallway insulating noise that echoes from the parking lots, every sound carries under the door & passes through thin walls...reverberating off of hard wood floors. When showering, the basin (like half of a hot tub at the bottom) filled with water rather than draining: disgusting. There were many large noticeable stains on the furniture. Also, the DVD player the front desk attendant talked-up when I checked-in (because the TV is terrible and offers only basic cable channels) is actually a PlayStation and did NOT work. I am out of space. Still, this should be enough to discourage any sensible traveler from choosing this place.

Nice staff but not worth the so-called savings. You could do better elsewhere.