Bass & Associates, P.C.

Simply put, they take entirely too long to answer the phone. I understand having a high call volume coming from a customer service background but at some point you have to try and find the best way to work it down. I have never waited less than 10-20 minutes for an answer and a lot of times the line just drops. I have been dealing with them off and on for a few years in regards to my student loan rehabilitation. Their service agents are friendly and knowledgeable. That's the only plus I can offer

Not sure what's going on with all of the bad reviews. I was on hold for about 30 minutes before I spoke to someone but she was very helpful and got me set up on a payment plan. She talked me through every single step and made everything very simple. Her name was Jan. She also said if you call between 8 and 830 am the hold time is much shorter? Only giving 4 stars because of the hold time and because I haven't had to deal with this company for very long so we will see how things go in the future.

This company is a sham. Sending letters saying they are charging an extra thousand dollars for servicing your student loan. Asking for your social security number....... leaving you on hold for hours and hours. When you do get a hold if a person they claim to not have any supervisors and not be able to speak to you. They claim they are in the office next door. Report them to the fraud hot line on the department of education site specifically for these third party collectors. Might I add, we have requested a new pin number in order to pay this student loan for two years now, which we paid diligently before. The Obama administration changed the payment process just before leaving office. The company we paid our loan to previously was no longer allowed to accept our payments without the new pin number. The gentleman at the loan company said his administration had single handedly turned this process into a nightmare for their company, many other companies, as well as thousands of Americans. What a nice quick way to hold the taxes of folks all over the country who were previously making their payments as scheduled!

I have been doing everything they ask of me to attempt to rehabilitate my loan. They do everything by mail and then say that I was not timely with getting back to them. They will not do anything by email or electronically. I have now signed the payment contract and now its practically impossible to make a payment. I have called multiple times and they will not answer the phone. Their links on the internet do not work and are not able to log in to the online website. I completely agree with most people on their reviews. This Company Does need to be shut down. Really believe this company is out to scam people.

This company does nothing but flat out lie! They claimed that I spoke to them in November to set up new payment arrangements after the care act expired. Not only did I not call them they didn't reach out to me at all saying payments needed to be made again so what happens you ask. I went into default and couldn't refinance my home. They refuse to acknowledge Ethan they are wring and constantly called me a loat what's the only solution is to pay off loan in full.