Brigham & Womens' Hosp.

Waited 30 minutes for an appointment call. Scheduler sounded like I owned her money. n And then simply hanged up on me. What kind of people work here? This was the heart center. Maybe their manager can identify that scheduler and help her find meaning in life.

I scheduled my appointment over the phone with an orthopedic surgeon Dr. Andrew Simpson for my lumbar fracture. The secretary did not tell me I needed to bring discs of my MRI and X-ray images. The secretary also did not tell me they booked me for an X-ray before my appointment with Dr. Simpson. (If they had, we would have had a conversation about my images and I would have known to bring them.) When I arrived for my appointment, Dr. Simpson would not see me because I didn't have the images on a disc. I brought the MRI and X-ray reports. I'm extremely disappointed. I took time off work and traveled for this appointment, and I would expect a hospital secretary to know to tell patients these images would be required when a patient schedules an appointment. Now I will wait 10 more days to be seen for my fracture.

Great teaching hospital. Currently working here as a PCA and I love the nurses. Many of them are very willing to teach you! All the physicians are very well-trained and knowledgable. Can't wait to see where this road leads me :)

Dana-Farber initially for my Cancer Care between Dana-Farber and Brigham's and Women's Hospital I received the worst care ever the doctors are extremely too sophisticated to deal with it more urban community the workers are extremely ghetto long fingernails they do not speak to you appropriately I have to go to chemotherapy with one of my clients cuz I work for a drug counseling service my client was with me they treated me like I was in heroin addict wrap my arms up treated me like I was just a problem when I call to speak to his hospital staff hospital staff was no better I then spoke to her and she said well do you think you may have been having a bad day like really lady I wouldn't recommend this hospital for any Urban member of the community to go to they treat you extremely different if you have MassHealth you will not be treated like everyone one else avoid this hospital by all means necessary

I went to the dept. of ENT Otolaryngology for a middle ear procedure which went as planned with a wonderful, caring physician. This review is in relation to this physician's administrative office. I am to have a follow-up procedure in 6 months and have been trying to contact this office to schedule - no one ever answers the phone. I have tried for 5 weeks with about 25 requests/calls to no avail. If I did not need this additional surgery, I would be going elsewhere. It is beyond frustrating. Very very poor customer/patient service. If I were a new patient I would be running the other way......