Charles C Harper P A

Had a great experience and definitely will come back in the future.

TAKEN FOR A RIDE!!! Old timer customer. Regardless of hearing complaints about the work ethics of the service department I had my out of warranty vehicle serviced anyway and had problems with the repair. I contacted the service manager and the general manager and was treated in an unprofessional manner. I eventually took my vehicle to a reliable garage and had the repair corrected.

Really happy how they got us in quickly and taken care of. No one would touch our Maverick and they got it set up. It was a bit more than we wanted to spend but they worked with us in other areas. So all in all they are a great dealership and went above and beyond.

I was working on buying a 2020 ram big-horn here. The deal was sealed and was there today to finish the process. Over 5 hours into this process over two days and I found a long dent along the rocker panel on the driver side. I could have sworn it was not there when we sealed the deal days earlier but it was pretty bad. They would not do anything for me other than $500 off. The fix would be thousands no doubt. I decided to walk. C. Harper claims its identity to be loyalty, integrity, quality and customer service, but there was no apology or way to make right after hours lost on a vehicle. Not even a comparable vehicle in one of the lots was looked into. I called Troy, the manager after thinking about the customer service treatment and he told me they talked to another sales person, and that it was known the truck had a wrecked part and that it sold the week before and the same thing happened. Definitely not good business or integrity on behalf of C. Harper. Overall that call ended up, " go look on our website and find something then. We already know your trade in value and credit score". I expected more from a company that claims to be the best price, everytime, all the time.

I want to thank everyone at C. Harper, especially the wonderful salesman Vincente Polito. He was very knowledgeable and was extremely helpful in the process of getting me into my new Kia Carnival. Best experience purchasing a new car by far. Highly recommended.