Chateau Elan Winery And Resort

My wife and I have stayed here 3-4 times over the years. The Versailles restaurant and Spa on property are phenomenal. The renovations and the property are beautiful. The staff is great with the exception of the manager, Mary. We booked this trip towards the end of July for a day at the spa and dinner at the Marc restaurant. After a full day at the spa, we called to check what time our dinner reservations were and we were informed the restaurant and winery had been closed due to a corporate event. We never were told this until we inquired the day of. So they never thought to call over the last two months…. The front desk gave us a couple of free vouchers to get wine at the hotel grill downstairs from the lobby to make up for it. They charged $350 for the night. We missed wine tasting in the lobby because It took 40 minutes and two calls to the desk to get someone out to the room so we could have “hot” water in the shower. They brought a Charcuterie board to us with a bug under the wrapper, there were hand prints on the windows and the A/C wouldn’t call the room at all in G007. I called the supervisor this morning and he said they were going to make it all up to us with a comped night over the next year, which I thought was nice of him. He said his manager “Mary” just had to approve it when she got into work today. Well, she chose to deny what the supervisor gave us and give us $49 off our stay instead. Great job Mary, you lost any/all of our future business. I hope your corporate events pay off for you!

Hey, I've gotten engaged here and I still can't think of a better place! The food, the wine is still amongst the best I've ever tasted. Calling it a 10 /10 would be an understatement. I can still hear the applause. I genuinely miss this place. It will always be a special place for me. I can't wait to return to the wonder atmosphere. Marc Bar & Restaurant thank you for the wonderful experience.

Beautiful grounds- pool area is amazing and the rooms are nice, but definitely not luxury hotel nice. Our AC wasn't working properly and we had trouble sleeping because we were warm. We also got dinner at one of their restaurants, which took almost 3 hours because they were understaffed. Our server was super nice and tried to make up for the wait which we appreciated. I wouldn't have minded any of these things, except the fees and the billing is absolutely ridiculous here. We were misinformed by the lady who checked us in that we had a $200 dining credit. Took me a week to get that sorted out, which I thought they had handled. However, there is now an additional charge that has been posted to my account since and the original charge hasn't been adjusted yet either. My friends and I stayed there almost 3 weeks ago now. I have never seen so many extra added fees to a bill anywhere else. It's ridiculous. I would rather know upfront that my $48 bottle of wine (that we had to order through room service because everything was closed after our dinner took 3 hours) was going to end up costing close to $100 when ordered through room service. They didn't even cork or pour the bottle for us and with all of those added charges you'd think they would. *update* have been dealing with their billing department for a month now and the charges have still not been fixed. I've talked with 4 different people now and it's very frustrating to keep having to follow up with them at this point. such a waste of my time- will definitely never book a room here again.

BEWARE OF HIDDEN FEES AND GRATUITY INCLUDED!!! Very disappointed at Chateau Elan. On our way there, they called my husband to tell us that the AC for the room we booked was not working so they had to change our room for no additional charge. The room my husband booked was approximately $350/night. When we checked out, the room cost was $595, not including all other additional fees that they tag on. The entire day on Friday it felt like we were just waiting around for the shuttles to pick us up. We had lunch at the restaurant by the golf course, the shuttle took 45 minutes to pick us up. Each time we requested a shuttle, it would take at least 20 minutes. The next day, I booked a facial. The facial was great, however, no one informed us that gratuity was already included, so I tipped her an additional $70 in cash unaware that they had already charged me an additional $50. Mind you, they don't show you the bill or anything before or after your appointment. You only see everything after checkout. I looked at the price online for the facial so that's how I knew what to expect the cost to be. According to them, breakfast was included with our room fee. Our final bill showed the cost of breakfast. We also had to tell them 3x that we had given them 1K gift card and no one knew how to enter it in the system. When we tried to dispute the room cost, they just told us that we were mistaken and probably mixed the price with another room. Our confirmation email showed no details of what we booked, so unfortunately we had no proof. No one bothered to tell us that gratuity was already included in everything. In addition, they charge a hotel fee, a resort fee and whatever else. We left this place feeling scammed. No one knew what they were doing. It's overpriced for what it is. Any decent gym has all the amenities the spa has. We won't be back again.

A spontaneous day trip up from Atlanta took a turn when we found Ferrari had rented out the winery building for a private event. Chateau Elan of course made provisions and resume tastings under a tent adjacent to the vineyard. When we entered there was music playing and let me tell you I absolutely loved this! It gave the winery a more lively feel. Being outdoors, great, weather, we stayed longer than we planned and bought bottles after finishing our tastings. Que, Dahlia, Nia, Simone were absolute amazing wine attendants! They made great suggestions and guided us through our tasting. I highly recommend continuing the tent and music at least during the summer months. This would become a monthly spot for me for sure if they did.