Chester A Yon PC

My phone developed a speaker fault and this repair centre took on the job. The speaker was found to be repairable. They messaged me within 24 hours and charged less than the quote I agreed to. They did an excellent repair and the phone now works and sounds perfect. HIGHLY RECOMMENDED ?

*This is just MY OPINION AND MY RECOLLECTION OF EVENTS. About a year ago and a half ago I had my laptop repaired here and whilst the work was fine, there are still issues at least I didn't have to buy another one, the service was poor. I was told one date by the chap on the till and was okay with it not too far off as I had work that I need the laptop for, but then that date came and went. I called up and said at that point I just wanted my laptop back as I had booked an appointment with a different repair service but they said no can do, I asked to speak to the manager as they couldn't keep me from my property. Anyway the manger was by far the rudest customer service person I had ever spoken to (in my opinion), everyone has their off days but from the off he was rude, angry and condescending. What I wanted was my laptop they said they would fix on the date they said. Anyway the manger got more and more angry and hostile over the course of the call. Anyway, they promised me another date and I got it on the second date and again poor customer service, no sorry for the delay no offers of some form of compensation or money off no no. I put off this review for so long as I was worried at the time that if I complained or did this they wouldn't honor the warranty (totally just my opinion and my worry again). Anyway, I went to a good laptop repair shop recently and saw what good service was and it reminded me of my time with this company and I knew I had to write it. Honeslty if you doubt the (in my opinion) confrontational vibe I'm talking about from the leadership look at the tone taken in response to other one star reviews, it speaks volumes. Before even considering here look at how they respond to one star reviews, like in other places they might not reply or might say we are sorry you had a bad experience with us, but not here a brief scroll down the list of one star reviews and you can see some patterns, it's never their fault, someone is trying to get one over on them, the customers lead to the issue, the customer is lying, it's all slander, (this is my interpretation of the response to the other one star reviews) (In my opinion) The owner needs to stop arguing people who have issues with his shop and work on his customer service skills because I won't be the first or last person to complain about it. Spend the extra and go somewhere else.

I’ve written all of two google reviews in the past but couldn’t let this one go. Contacted for advice regarding a screen repair for an iPad Air 4th generation. There was a price on the website for an iPad Air screen repair which was much less than other places, and I wanted to confirm if this was the price. The person I spoke to on the phone was extremely rude and condescending. I cannot believe how patronising he was. He told me that the price was obvious on the website. It isn’t. There is a price for an iPad Air 1, 2 and 3 but not 4. I was then told off (yes really) for using this website and advised it was not up to date (I was on Cheshirerepaircentre.co.uk which came up though a google search and there is nothing to redirect you to the new website or say this one is out of date). I was given another website to use : Chesterrepaircentre.co.uk to look up the price myself. I asked if he could just tell me the price and he sighed. I could practically hear the eye roll. I honestly cannot believe the way he spoke to me. I think perhaps he spends too much time fixing computers to have any idea of how to speak to a human being. I was so cross afterwards that I rang back to ask to speak to a manager. Same person said it was him! Heaven help anyone using this company if this is the management. I’m honestly appalled.

Had work done on here on numerous times and turns out after taking it to a professional it’s poor quality and have had recurring issues due to this. Happy to to deliver this service whilst charging extortionate and ridiculous prices whilst using poor quality parts to do repairs. Do not recommend.

My phone had crashed, the touch screen wouldnt work, so I took it to this shop an they fixed it for me in less than 10 mins. It just needed re booting which i didnt know how to do without the screen working. The man was very helpful. Thankyou very much