Delaware North

Great looking building and Westin Hotel

I will never go there again i was qeongfully tre

I was a recent tourist at Yosemite National Park, where Delaware North manages all the food and lodging concessions. I stayed at one hotel and ate at three restaurants in the park during my most recent visit in May 2013. I am disheartened by the steady decline in value and customer service at Yosemite over the last several years. For $153 per night for a room with shared bath, I believe I had a right to expect my room to be cleaned and my bed made, and I believe I deserved more than a brusque and perfunctory "I'll call housekeeping" in response. I also believe that it should not take thirty minutes to track down a hair dryer (perhaps putting them in the rooms might help?) and that coffee and tea urns should not be perpetually empty at 8:00 a.m. Food at ALL Yosemite restaurants is dated, bland, overpriced and uninspired. It's old-fashioned, "least common denominator" continental cuisine. Staff at both hotels and restaurants tend toward dispirited, rough-around-the-edges, and "can't be bothered". A park as magnificent as Yosemite deserves fresh, upbeat food and service. THIS I would understand paying "park prices" for. But, Delaware North, you're just not delivering in Yosemite. It's time to dust off the cobwebs and really clean house.

1st off I have to say I love my job but...respect OR employee service is not a priority for this company at least not in TN. An employee shouldn't have to continuously call HR and ask to have their call returned 5 times over a few day period. To this moment I still have not received a return call from HR to answer a question about my tax form. It appears they are not concerned..very disheartening.

These greedy opportunists want $50 million from the American people because they think that they own the naming rights to Yosemite NP... absolutely despicable. We the people own Yosemite NP.