Dhl

@DHLexpress has delivered two of my shipments to the wrong address, fraudulently signed my name and misspelled it, and the merchandise has disappeared. After contacting them 6 times I finally got an email telling me that they did everything right and both shipments were delivered to the right GPS location. A couple of the CSA's said that they are being flooded with calls because there are so many new hires and drivers and that training is lacking. They also said not to expect anyone to call me back about the case, because the call back policy can't be followed due to the number of claims. Worse yet, I have lost the money I paid for the merchandise and the shipment. Since the shipper used their account, DHL CSA said that the shipper has to file the claim, however in Hong Kong, they are being told that I have to file the claim. So I am caught in a loop and out a lot of money. What an incompetent and customer unfriendly organization they have become.

Very comfortable corporate environment. The employees are the best and they continually give back to the community.

Mailed a tv to PR on May 29th, 20 and paid 400 dollars to get it there by the 2nd of June 20 and its up to this day its still sitting in the warehouse in Puerto Rico and I been calling customer service and they keep giving me the run around.

Good service

Front desk lady is very friendly and thorough. She takes good attention to ensure packages are packed and all documents attached correctly