E R Graham Bldg

This message is for Jose from administrator, I want to thank you so much for helping me with my child support case. I waited a whole 2 1/2 years for some help. And finally got it, today I got my first check and started crying was the best feel I felt. To finally get some help even if it was a court ordered. Thanks so much Jose my kids and I want to say thank you.

Dangerous individuals slip through the cracks I guess. Scared to drive on your interstates, when bull like this is allowable.

Worst experience this office is not concerned about victims or their families just closing cases

I had an excellent experience with the Miami Dade State Attorney’s office . I had a question on filing a criminal complaint . The receptionist answered the phone quickly and very fast connected me with the intake division. A very nice woman answered the phone and she was very knowledgeable and told me everything I needed to know And she was very pleasant . I’m a civil lawyer from Palm Beach County. The state attorney is doing a great job .

It could become a more healthy working environment but overall I enjoyed my employment there. However, BE VERY CAREFUL as management (including senior case analysts and supervisors) will orchestrate on your dismissal if you tend to "nag" them a lot. Working in the Child Support Program (though contracted with DOR), you receive tons of different case scenarios - which are great. However, if you're eager to learn more and become enthusiastic to handle client concerns (which they encourage) - don't fully bother. You'll have available resources given to you to assist with your analyst developmental skills however be highly cautious to "contest" what your superiors are saying when they are absolutely wrong. Superiors are prideful on their "understanding" and what they direct you to do. However, compared with your position and theirs, despite your comprehension and amount of experience, they will start to find you problematic. There are continuous, ongoing issues that exist in the child support cases where clients are reasonable to complain and become frustrated. They have plethora of questions that are left unanswered where they shouldn't be because the office is so focused on getting clients in-and-out based on other clients waiting. They will not seem to understand the clients are there for different reasons that may require different length of time and leave them satisfied (if any - not always the case but is a majority). These clients have valid and many ignorant opinions/concerns about the problem and you are there to address them (where I did). However, having great admiration will leave you broken because of the constant negativity that goes on in the office when you're trying to resolve issues or even understand the process to better equip you for further cases or employment growth. I loved assisting EVERY client that I interviewed with and assisting them with their needs/concerns as they were deemed valid. No matter if it took me 30 minutes or the entire working day, I was excited to address ALL matters while still exceeding my performance quota (where superiors still had a problem). Don't ask too many questions but I will encourage any current employee if a question is not being answered, politely end the conversation with that one person and politely pursue someone else. There is so much problems and even when you want to let the current State Attorney (Katherine Fernandez) know of these issues, she will not respond or you will be discouraged to do so and/or face disciplinary actions. I rightfully believe in the Child Support Program and that it could be a pleasant ride to go to if case analysts will absolutely assist them and more! Especially fathers/mothers who are placed on child support and is addressing serious concerns. However, HR and the director's office at the Child Support Division with the State Attorney will find you at fault and over-exaggerate your "misconduct". I was wrongfully terminated based on the claims of my superiors where I have determined my next course of action. If I was to obtain my employment back I would be very excited however that may not be possible until the next state attorney is elected. An advice I will give to management is STOP BEING POLITICAL! Management doesn't seem to care and understand what the employee is trying to express. Once they speak to superiors, they will focus on that; not to the subordinate him/her self. Take time to answer the subordinate's questions/concerns without the bias and foreknowing of what others have advised you of. The Child Support Program can be a very effective and convenient process for clients if case analysts are given more respect! If you don't have the answers then simply say so and advise whether or not you'll go to someone else to acquire such knowledge. I do understand we work under an elected official, however, when there is an employee who is part of the elected office who wants to succeed and encourage success at the offie it simply benefits the elected official, so to speak.