Emile Banks & Associates LLC

Today I entered the store, excited and hopeful of finding some great deals as I had seen specific items online. I even planned my trip accordingly for time efficiency . I should've turned and left as I walked towards the entrance and saw several shoppers leaving the store empty-handed. Now, I realize that with a sale of this type you're not going to find every single thing you want- it changes constantly, however, there were no inventory issues online, these items were available for at store pick up thus I felt there would be no question. This is during their highly promoted 80% off sale. Typically I look forward to seeing at least a few items that are discounted to add to my wardrobe. Today I had a specific need for an upcoming event. Full disclosure I do not shop in store frequently, and I do realize retail stores change their layout. However I almost feel today they change their layout in such a way to ensure shoppers could not find the deals. And I realize he's anality takes part in this, but it really felt kind of empty Clearance racks, were few and far between. And literally nothing I saw online was on the rack in the store. As I was shopping, doing my best to find something that was not bright green or bright yellow, or meant for a cruise, I witnessed excited shoppers entering the store with carts waiting to fill them with great bargains as had been promoted. I literally saw people scouring the store, trying to find anything that they wanted to buy that had been promoted digitally, through E blast, etc. I wanted to turn and say to them they're making it pretty difficult to find anything? What used to be women's was now girls, where I expected to see clearance dresses there were absolutely none I mean zero I don't know where They are hiding the sale items that they're showing on the website, but they definitely are not on the rack Do better Kohls. !

I went there to do an return/exchange with Amazon. It was really easy. I just have to return the defective product in the original box. Amazon sent me a QR code in an email and that is what is scanned at Kohl's. They get a return label printed and I get a return receipt.

We, had the best customer service person at kohl's in Brookfield his wasThili, now days this is special to people spending there money.

Kohls is the best store ever. Great prices, merchandise and service. A lovely lady by the name of Denise helped me in customer service today. She was so friendly and helpful. She made my day. This is why I continue to be a regular kohls customer. Keep it up Kohls! ????

Pleasantly surprised at options available for swim suits and covers needed for my trip to the Dominican Republic