Frederick J. Hanna & Associates

The worst experience. Ever. My first time ever being sued was over credit card debt. And after numerous calls from numbers never stating who they were after I received the summons I decided to call. And EVERYTIME i called Clarence NEVER answered the phone and there was only a lady who would direct it to someone who also would never answer the phone. I called for days in a row and could never get someone on the phone. I was simply Trying to get information on what My options were. The entire company is a set up trying to ensure that you pay more than what you’re supposed to and get you caught up in a whole bunch of mess in the process.

I called regarding my debt, and John C Charles, or whatever her name is, was extremely rude. I was trying to call to advise them that I would have to change my payment method before the due date, and I would have gladly taken someone else instead of her but they kept sending me to her line. After not answering many times, and hanging up one time after I told her my name, I called again. I had to call to make my payment before the day was up (this was around 4:30 on a Friday and they are not opened on the weekends). I was told that if it was a day late, I would be in violation of my contract so that’s why I was stressing to get it made. Once I finally got a hold of her, she would not let me speak and told me that she was handling someone else on the phone then IMMEDIATELY hung the phone up. I didn’t need to be directed to her, but the operator took me to her line before I even got the chance to ask if I could get someone else to help with my payment instead of John C Charles since she told me she was helping someone else. This was the most unprofessional experience ever and I am reporting them because she TOLD me to make an ACH payment instead of a debit card payment, because the debit card payment takes days to come out. Which doesn’t make sense at all. Like others have said, they delay calls and paperwork and tell you false things to get you to fall default on your payments.

This company is horrible. Awhile back I received a letter concerning a debt; so I called them to make arrangements to pay this debt off. Then I later received an agreement letter in the mail. But I had a couple of family members who passed away which caused me to travel over 12 hours away on 2 occasions. I called to let them know if I could pay at a later date and explained to this horrible company about the deaths in my family and the traveling being a financial hardship on me. I was told I could pay at a later date. So when I was able to pay, I sent in a payment. I was about to send in another payment, but they garnished my checking account. My account is in the negative $4,000 +. I never received any letter nor certified mail stating their intents. They are horrible and I sincerely hope they get sued and stop doing this to people that are trying to do right and make their payments. What I want to say to this company, you will never truly prosper doing this to people. If you guys would have let me know in advance, I would have made some arrangements. You knew what you were doing. You take pleasure in being evil and I feel sorry for you all. I’m not worried because God is going to restore what you took from me and I’m at peace. You think you won, but sadly you didn’t. All the money you took from others, you will not prosper in that money.

Got served. Called them to settle the debt. I was nice, so they were nice in return. Paid what was agreed to settle the debt. Got papers to sign for agreement. Case settled and dismissed. Also received my copy of case being dismissed and signed by judge. Pretty straight forward people. Pay your debts...

They communicate efficiently, and sent me several letters about my case. The thing is, I am the one who is in debt *????????*. I needed them to work with me, so I was especially kind, proactive and patient. In return, they were kind proactive and patient as well. That is all. Also Thankx you to Ms. Vonda Clark!