Hays & Co.

Reviews

I have passed by this store many times but decided to stop today. From the moment I entered and was greeted by Robert to the time I checked out, my experience was awesome. Robert provided me with the right level of customer: not pushy with the right amount of knowledge of the products. The products are locally made which I appreciate. If you're looking for some cool Texas clothing, this is the place to go! I will definitely be back for more items.
I was looking for some wide toe box running shoes, and they had exactly what I was looking for! Mia was extremely knowledgeable in recommending what shoe is best for the type of running I’m into and helpful with finding sizes. If you’re looking for good running shoes or Birkenstocks, I definitely recommend this place.
You need to make sure before you check out that the product you get is what you want as they only give store credit if you need to return the item. Also, make sure you return it within the 30 days that they give you (even though it is just for a store credit). If you don't, they usually won't give you a credit and will tell you right off the bat without really looking that the item has been used. They have lost not only one but two possible returning customers as my friend happened to overhear the clerk and how the clerk looked at the item and tried to say it was used and had been worn (had a spot of dust on it that wiped off) but no dirt nor dog hair at all which it would have had on it as it was a dog item. I get that I was over the 30 days and would have walked out with the item in hand as I hadn't paid attention to that, but when they began with the "it couldn't be put back on the shelf and sold as it was used" I was like what do you mean used, the only time the item had been on the dog was the day I was here and he tried it on that is when she pointed to the small spot of dust on it at which I said what, that is dust and wiped it off and again NO dog hair at all was found on the item. They did end up giving me a store credit if I used it that day (no problem there as I was wanting to get the collars to match the harnesses).
I've purchased many times over the years from HCO. They do have quality merchandise! However, the staff is constantly hovering in such a small store. I understand wanting to help your customers, but we really do not need to be approached multiple times throughout our shopping experience.
We love this place! To find one store that has so many of the things needed for our adventures is priceless. And all of the name brands we’ve grown to trust and love. The owner’s level of customer service you won’t find at BigBox retailers. Including ordering sizes, styles, colors that might not even be on the shelves and then even making a personal phone call to let you know when your item has arrived. And we’ve got to give a huge shout out to one of the employees, Veronica, who has been extra helpful with our last two visits. We went in for one pair of Hey Dudes, left with four. Came back a week later to grab the newest canvas Bogg Bag that Veronica had showed us on our last visit. Thanks for taking great care of us, Veronica and Hays County Outfitters!