Henley Lotterhos & Henley

What they do is illegal. They do not answer calls or respond to requests to correspondence. I consistently make monthly payments and have done so for years. My balance has continued to increase rather than to decrease. This is a scam for sure especially since they buy accounts for little or nothing. They are very unprofessional and shady. They deserved a class action lawsuit long, long ago.

These people went to court without me. They are now garnishing my check where I can’t live. I’m a single mother with 3 children. I need some other answers than just taking my hard earned money every two weeks

I do understand that sometimes you have to be strict with collections. I myself have been employed as a debt collector. But the conversation that I just had today made me feel less of a person. The female representative would barely let me get a statement out to get an understanding of the next steps I wanted to take to pay off the debt. She dismissed any conversation automatically assuming that I am calling to argue. I understand my debt and I am attempting to pay it off. I could pay the balance in full but the way she treated me makes me not even want to attempt to pay it and since I live in a non garnish State, they would not be able to get any funds from me. But this year I have paid off nearly every debt. this is my last one but I feel like this company needs to have a training on empathy in collections.I was a top earner for medical collections in the delta(poorest region) and I use an empathetic approach. There are certain ways you should talk to people and that representative what's a cold-hearted person. And should not be employed. Also this firm is low in technology for payments.Should not be a collection company if you can't setup convenient payments. Only mail in payments. Might as well be in the 1980s.

I don’t think what they are doing is ethical. I’m praying that the Lord step in and stop them from stealing from hard working people. It will come back on them.

Absolutely professional and kind-hearted staff. My wife and I have a small monthly payment we make over an insurance dispute I received in my younger, bachelor reckless days... We have been struck with a bad run of luck a few times this year with the covid pandemic, etc. Anytime I called and gave a reasonable explanation, they allowed us to furlough our payments for a couple months depending on the situation. I really feel as if we can trust them to do right by us and the office has a high level of integrity. We are very appreciative and this only furthers our guarantee to honor our agreement. Kayla is a very kind person. Ben & Jessica Cochran