Jeroyd W. Greene, Iii, PLLC

Olga, representing the BBB, deserves a five-star review for her exceptional explanation of their services. She communicated the nuances of BBB accreditation and how it benefits both businesses and consumers with clarity and enthusiasm. Olga’s knowledge and passion for consumer rights shined through, making a potentially complex topic easy to understand. Her professionalism and willingness to answer every question showed a genuine commitment to customer service. Olga’s guidance was invaluable, making my experience with the BBB both informative and reassuring. Highly recommended for anyone seeking clarity on the BBB’s role and services.

the staff at my location are so helpful and pleasant they have a renewed commitment and a new program to assis with the success of your business which has given me a new priority for the growth and success of my small business I feel like I have a coach and cheerleader in my corner

Fake complaint was filed and BBB did nothing to disprove or remove complaint until Company did a conference call with them and involved parties and person filling admitted to false claims ! No way to respond to BBB posted emails - what a joke of an outfit ! Atleast make responding available as we are here to correct any issues if we have been incorrect in our work .

I recently had a TERRIBLE experience with the Richmond BBB, with which I had filed a complaint against a business. Before I briefly describe my experience, I will give my two takeaways. First, if you are a consumer considering filing a complaint with the Richmond BBB, do not waste a single minute of your time doing that — and I mean not a single minute! Second, if you are a business owner against whom a complaint has been filed, then just lie through your teeth, and the whole thing will go away. In short, I am convinced that this BBB could not care less about consumers and instead is concerned solely with siding with businesses that fund the Richmond BBB. Long story short: (i) I filed a complaint with the Richmond BBB for being grossly deceived by a CarMax AutoCheck report, with my complaint providing a very specific, detailed recitation of the facts, (ii) CarMax responded with a narrative riddled with mistruths (otherwise known as lies), (iii) I then immediately provided the Richmond BBB with a point-by-point explanation of the CarMax lies, including supporting documentation, and (iv) the very next day, the Richmond BBB closed the case, farcically claiming that CarMax had “addressed” the issues in my complaint. What a joke! The Richmond BBB employee in charge of my complaint (Walin Atkisson) acted more like a CarMax representative than the neutral party she claimed to be. At least I am not alone in being jerked around by the Richmond BBB. I took the time to read many of the consumer reviews below, and of the first 12 consumer reviews I came across, 11 were one-star reviews (at which point I stopped the exercise). The common theme in those one-star reviews is that the Richmond BBB cares solely about the businesses paying dues to the Richmond BBB. In my opinion, the Richmond BBB is borderline corrupt.

Suzana reached out to me today regarding my inquiry for a free listing on BBB. Her prompt and attentive service from her not only met my expectations but also inspired me to upgrade to a BBB accredited listing.