Kirby & Kirby

I was looking for a vaccum repair when I came across this one. It had good reviews and when I got there I knew I was in the right place because the owner reminded so much of my dad. Good people good services good prices. And to the military guy that thought he was calling you a gripe instead of a grunt, he was but had nothing to do with the military it was your attitude...

This is absolutely the best place to get parts or have your floor cleaning machines repaired. They are by far the most honest shop I have ever dealt with. Fast service, great prices and it all comes with a smile and of all things a hug, just when you need it most. Thanks

If I could give it no stars I would. I know everyone had great service maybe I just got the old guy on a bad day. But he mocked my military service by calling me a “Gripe” instead of a Grunt. He told me that all I did was gripe and I could not understand why. My 12 year old son asked me if the old man was ok cause he seemed weird. I found this to be very unprofessional and offensive to all military personnel. This man told me that none of my claims were covered in my warrant but that he could get me the parts. He would not even call Hoover but I did and then he told them I put pinesol in my canister. It was a very horrible experience. I guess he know that he is the only provider for Hoover in the area.

I gave them my $600 Dyson for cleaning and they broke it. I had this handheld Dyson for a little over two years and it has worked flawlessly every day since then. I figured it was time for a cleaning and brought it to them like I had done before with my other vacuum and they broke it. They called me and told me there was nothing they could do about it. In the end, I picked it up broken and now have to buy a new vacuum. Very upsetting. I would be more accepting of the incident if they accepted blame and were some sort of apologetic; however, they tried to find any way they could to blame it on me and say that 'they know vacuums' because they've been doing it for so long and there was no way they could have broke it....DONT TRUST THEM WITH AN EXPENSIVE VACUUM!!!

The customer service begins when you pull into the parking lot and continues thru the return of your property. Highly recommend to all.