Law Access New Mexico

I just got off the phone with an intake lady, after waiting over a month. I have mold, mice, pigeons, sinking bathtub, and so on. They took three weeks to not do a make ready. Fast forward three years of my reasonably requesting repairs, and all maintenance has done was repeatedly threaten myself and my caseworker, even in front of the property's upper management. The willfully ambivalent intake lady, who frankly sounded hungover, said I should "Just move". I'm disabled and moving is a lot. I'm also estranged from my kids and would like stability so they can find me, and after the meth lab I lived under before this, I'm tired of playing roulette with housing who does nothing but jeopardize me further. And if I "just move" this will happen to the next tenant. Do better nmla. I have an acr app if you'd like to hear your ambivalent hungover intake lady yourself.

I asked for assistance with a bankruptcy. I explained my unique situation from the beginning. I was even hesitant at first because I have been separated for 10 years, but have never divorced due to being low income and because of benefits for my children. I explained everything to the attorney. She took all my information, tax forms credit reports, paystubs etc.. She told me to expect paperwork and I would need to sign everything. Well a month went by, I did not hear anything. Then, I sent an email asking the attorney Karina Rocha what the status was. She asked me to call her . I did and she went on to say she was not taking my case. She said I needed to get a divorce ( although I had already explained my situation), and that my case was too complex for her to accept. What?? I cannot afford to take care of me and my children. I have no money left over for a divorce. I am drowning in debt and a sole provider with 2 teens with learning disabilities. I was honest about everything from the beginning. They just left me hanging. If I would not have called to check the status, who knows when they would have called me. I have been crying all day because she led me to believe they were going to do it. Why did they take all my personal information? I was honest and they just blew me off our of the blue. Shame on you for misleading poor people. You gave me false hope. Now I feel beyond hopeless now. Thanks a lot.

Update in response to the comment by the agency below: I received an email on 9/22 stating my case was closed, so there appears to be some miscommunication amongst office staff. It appears from my mail notification service that I will be receiving a letter today (9/27). I reached out to them 5 months ago, talked with multiple employees throughout this time, and not once felt as if they really cared about me or my issue. There would be long gaps in communication and then demands for documents, most of which I had supplied already to the previous people who had been assigned to my case. The one document that they stated that they needed was actually the very thing that was at the root of the issue I need resolved. Because I didn't supply the document to NM Legal Aid (the one that I never received), they closed my case. It was a comedy of errors, except it wasn't funny. I suppose it is a case of learned helplessness, but I have given up on receiving any assistance with my case, which might well have grave consequences on my financial future. Unfortunately, I imagine it happens a lot with the NM Legal Aid, and such is the state of our legal system. This issue would have been resolved already if I were rich. If it is the goal of this agency to remedy that fact, they are not succeeding. In fact, I am of the opinion that they just add to the layer of frustration, injustice, and trauma for those who cannot afford representation.

I'm on Disability, low income and going through an eviction. I've called legal aid for 2 months, don't return my calls. When they did they denied me without explanation. Said somebody would call me back with a explanation, never did. Do not depend on legal aid in any emergency. Btw. Don't go to their office, they don't answer the door.

With every legal issue l have contacted NM Legal Aid, they ONLY help with very few issues. At times they have no legal knowledge of what you are explaining. It seems relatives are hired to help with staff shortages but the have no legal knowledge. When you call New Mexico legal aid you have to explain your legal issue to the receptionist and then the receptionist relays your information to whoever, and it's always we "don't assist with those issues."