Volunteer Legal Services Hawaii

I couldn't even get past the intake without being hung up 2 times by a very unprofessional girl. When providing my personal information & asked why the last 4 digits of my social were required & her also not listening to the details of my situation in order to answer her many repetitive questions, I got a bit frustrated. However, I did not get loud or rude, just explained myself & told her she was not listening. So she just simply hung up on me. Then after calling them back 2 times, with no answer, she finally called me back & claimed somehow we were disconnected. So, I patiently replied to a few more questions, to finally explain again where she kept twisting the wording to ask the similar questions to stuff I had already explained in my situation, she then hung up on me AGAIN. But also never called me back. She was basically not at all listening to me & only wanting to take basic answers to many questions. She did not know how to handle any confusion which she was causing. VERY UNPROFESSIONAL & NOT HELPFUL AT ALL, thus causing me to not even be considered for any type of help from this organization. Bad day for her or not, she is not who they need as a first person of contact. Obviously, anyone reaching out may be in desperate need of HELP, so she should be better at balancing listening & assisting for intake calls.

If you need help with bankruptcy don't even bother. 4 months to get a phone call from an attorney to tell you what you can look up online in 5 minutes and give you links to other services. they don't do any pro bono bankruptcies. look elsewhere.

I have contacted them twice trying to get some help with a relocation denial. My daughters and I were denied moving back to our family on the mainland. We have been here for 15yrs and due to high cost of travel we are unable to see our family very often. We just want to go back to our family. Evidently "Ohana" doesn't include family on the mainland.

Sometimes no help is better than someone saying they can help and wasting months of your time. Too bad for some of us that are really down we have no other option.

Really helped me ensure I knew what I needed to file for divorce. The paperwork alone is overwhelming and just to have someone walk me through it so I can do it on my own was a tremendous help since I cannot afford an attorney and do not wish to waste time and money filing wrong.