Merritt, Webb, Wilson & Caruso PLLC

I had a fantastic experience with this law firm during my first consultation. I spoke with Attorney Hays and he was incredibly helpful and empathetic. He made sure all of my questions were answered and laid out the next steps regarding my situation. Having never needed to consult with an attorney previously, I am very grateful for the experience Attorney Hays and this firm has provided so far. Edit: I utilize the legalshield benefit and have zero complaints.

They’re very rude. Give bad info. I did a consult with another attorney with the information I had from this law firm. They said that was incorrect information and said the information either came from a bad google search or a guess. This law firm is legal shield. It also takes them over a week to send your paperwork to a real attorney. Then it takes a little longer to speak to the other attorney. Not only that, it takes them 6 days to get the paperwork to you when they tell you 2-3 days. So your issue isn’t even addressed for at least 2-3 weeks once you talk to someone. Would not recommend this firm. I’m not even sure if they’re real attorneys.

I use Legal Shield. The good news, is you can always call in for legal advice. The bad news is that it's a tossup on if the advice you get is good or not. I was given incorrect, like very incorrect, legal advice by a lawyer from here. The second lawyer I spoke to was much more knowledgeable, but not very helpful. The third one didn't really listen to me. It's hard to speak to the same person you spoke to before. Sometimes they call you back, sometimes not. Because of this, I decided to just hire a real lawyer who was just for me. So, the Legal Shield thing was useless on my end. I guess it's good only if you want some advice... but who knows if it'll be accurate lol.

I have had an exclusively negative experience with this firm. I use them through Legal Shield and the extent of what they can do is write a letter, or an email or two. Anything further, you pay for a real attorney! I have used them 3 time with solid cases and the law on my side with nothing to show for it. I literally have no idea what I pay for monthly! ****MORE IMPORTANTLY. I have been given incorrect legal information on several occasions. One of which was that the state if Indiana no longer enforces forged checks as a criminal offense, which an actual attorney from Indiana informed was definitely not the case and has never been the case. He then asked me who gave me with very incorrect information. I have lost out on thousands and thousands of dollars because of this "legal service provider", and have been given the run around to get me off their backs. Not to mention, it's impossible to get ahold of an around here! So incredibly disgusted withtl the services here and the uncorrect legal information I've been given!

Highly incompetent attorneys who rush through paperwork and calls. They were sending a letter out on my behalf to a bank and used another client's name and sensitive case information for the body of the letter, while citing my name as the plaintiff. Just horribly incompetent and unprofessional. Thank God I got the letter pulled from the mail before it went out. Seems they don't care about clients unless you are paying major money. Trying to get help is impossible and highly stressful.