Mi Dept/Health & Human Svcs -Mrs

So unbelievably difficult to work with and get a hold of. Good luck calling these idiots. The only place in michigan that's worse than the secretary of state.

Place is a complete joke!! Had an appointment window between 9:45-11:45. Case worker called at 10:17 I returned the call at 10:22 and was told I needed to reschedule. I was well within my appointment window and returned the call back within 10 minutes. Why horrible customer service. A true shame that people work at agencies that people rely on for help that are so lazy and inconsiderate.

They cut my medical assistant even though I have a medical condition that needs me to go to Doctor every 6 months if not sooner. I can't give lower than a 1 star.????

After being redirected via phone 5 different times, I drove 2 hours here to see if they had death records for some ancestors of mine while I was doing genealogy research. In order for them to even do the search, you have to pay $46 for each record with no guarantee they will even find it. They also say it will take 1-2 hours and mine took almost 3. The lady running the desk asked to see my ID on 4 separate occasions because she didn’t remember my name. The people behind the desk are also behind a plate of glass and you can barely hear them, in addition to not being friendly at all. Basically, I waited 3 hours and paid $100 to be told the records didn’t exist. This system really needs to change or be updated and archived online because at this point they’re just raking in money. It should not cost $46 and take 3 hours to do a simple search for a record that should realistically take 30 minutes. Whoever is running this system seems to just be greedy and incompetent. I Will avoid going back at all costs, and you should too.

Rude and lazy employees sitting in the vital records department ....HORRIBLE ATTITUDES when you approach the counter .....not eager to help you in ANY WAY! They need to train in customer service skills....I did not mention my uncle held a VERY high position for the State of Michigan(don't like to play that card) but I will be telling him the names and experience I had with these horrible employees ! One of the worst encounters I have had at ANY establishment! Lansing give your employees customer service skills!