Olson Shaner

Not the biggest fan of Olson Shaner. I have been paying off a debt with them for over 2 years now. I was never late or missed a payment. I actually have been ahead on my payment plan with them. My family and i experienced our house catching on fire which lead me late to 1 payment and they canceled my whole payment plan and was trying to summons me to court again for breaking their payment plan. I had to call and even tell them I was willing to go fight this in court due to the situation my family was in. They did not give any understandings or even gave a single bit of lead way to being able to work with me. I also absolutely HATE the way they have you pay. They don’t sent you a email to update date you on any of your payments. I have to call in and see how much i still owe them every few months. I highly recommend to screenshot every receipt you get from your payment so you have the date, time and proof in every way you have made your payment. I would rather deal with the actual courts and go that route rather than dealing with this company and their customer service you get to talk to.

These guys do not want to work with you. I offered to make payments and to pay in full multiple times. But I was working with Freedom Debt Relief. So they would not let me pay them and told me I had to work with Freedom Debt Relief to resolve the issue. It took a while to get everything resolved. And they ended up charging me an additional 1,500 dollars in a matter of a month and a half. Freedom Debt Relief tried to work and communicate with them, but they just took advantage of the fact that they are a company and charged late fees up the wazzoo. I called and did due diligence, but they refused to understand my situation or try to work with me. What a horrible company, business model, and people. Try to stay out of collections, and try to stay away from these guys!

horrible customer service. They truly don't care about the people they work with at all. Somehow these people are even more scummy than regular lawyers. Not to mention they make paying bills as painful as possible in the hope that you either accidentally don't pay, or don't pay in full. that way they can tack on some more fees at the end. Any company looking to work with these people should seriously consider going with someone more ethical.

Yep! I owed money that I didn't pay. Yep I deserved to go to collections. Yep I set up arrangements. Yep I underpaid them by 14 dollars. When I noticed it and made up the difference they took me off the payment plan and told me they wouldn't budge even though she could see that it was a mistake. They tacked on legal fees, I get it. What I don't get is that I called and talked to someone, made a payment for 400 and the person I talked to told me that I had 300 left. As long as I was paying I should be fine and they have to notify me if they are going to garnish my wages. So I paid more the next month. Oh wow! I was garnished another 320 not even a month later with no notice. So yes, my bad, however, I think they are shady and unethical. I get legal fees but when you're paying 125 every month (400 one month) and making effort I think it's a bit much to tack on another 100 and then garnish you without notice. Moral of the story if you owe 68 bucks, borrow it if you have to. If it ends up here you will pay 1095. in spite of your best efforts.

This place is so shady. Set up a payment plan. Had to make a payment 10 days late and called with the information. I made the next 4 payments on time as well as the called about payment. They then filed for a garnishment anyway. I had called time and again to get things resolved. They WOULD NOT work with us. They garnished wages and when paid in full had an excuse as to why we hadn't gotten the over payment returned within a reasonable amount of time. I called about this and spoke to a Preston who was very rude when I had questions. This place needs to have a class action law suit filed against them for poor business practices. I have looked at this and thought seriously about it. HORRIBLE