Phelps & Associates, P.S.

Worst experience I've ever had with an attorneys office. Phelps & Associates was retained on behalf of my father who was being medically neglected in Benton County Jail. His office assured me they would fight for alternative detention methods and do so immediately. They dragged their feet for weeks after being retained. Ignored my calls or told me the attorney I retained left the firm and I would have to wait for Doug. I was excited to have the senior attorney at the firm handling our case, although I know now that was probably the worst outcome. Doug never made it a priority to educate himself on my father's case. He would attend court hearings remotely and was constantly unable to operate the WebEx, having issues hearing the judge or really not understanding the proceedings. But, would refuse to hold his ground about these technical issues as the hearings proceeded. Anytime I would respectfully object or question his behaviors he was threaten to drop us as a client. Unfortunately, the money paid to him was all we had for defense services so there wasn't much we could do. In conclusion my father was granted alternative monitoring but at his own expense (even though he was declared indigent by the courts). I had a few hundred dollars remaining owed to his office but due to the unexpected expense of home monitoring placed on me, I asked if at the least they could wait until his montioring was complete before I remitted payment. They immediately sent the account to collections. This attorney severely lacks empathy or common courtesy for his clients. Do yourself a favor, look elsewhere for representation unless you wish to be ignored and extorted.

Incredibly disappointed to read any positive reviews as I was just hung up on after asking for my husband's file. This lawfirm has represented my husband for a few years and when he called to get a update on his case( he's been Incredibly patient with Phelps and associates over the years he's been thinking they are helping him) they responded with his attorneys no longer there and your pretty much out of luck. I called to get his files and was hung up on. BBB isn't the only place that needs to know the unprofessionalizm and false hope coming from this law firm. I don't recommend this place at all

Hard to speak for competence in regards to Attorney Doug and his staff @t Phelps & Associates???? are extremely rude and very unprofessional staff! I was referred to them by CDL consultants on March 2021 and my traffic misdemeanor case been in court for almost 3 years now! Doug Phelps cares about one thing .. your money. He's unethical and won't give you the time if day after he's paid. Do yourself a favor a seek ethical assistance and beware of this law office. The lawyers @t Phelps & Associates promise to call, and keep me updated. I have only been able to speak to him one time since I paid him and it was non-committal at best, terrible communication. When you call his office, you will be aggressively spoken too by one of his rude receptionist. They stole my money and not only did they not communicate any progress or hang ups in handling my case, they frequently did not return calls even when I had made appointments for my lawyer Doug to call me with Phelp's secretary. Also, when my court date came up, Phelps & Associates did not send me any of the court ordered Zoom video meeting ID number and/or the correct criteria Log ON and join the court video platform information until it was 30 minutes after the meeting has already started. And I signed in right away to I let the court host know that I was there on my court date but late to log in on webex court video because I called phelps & Associate 'Amber' and received the court webex video Log on platform late from her; and, i asked Phelps & Associate staff to tell my lawyer Doug Phelps in court that Im logged in half hour late because of his law firm staff incompetent mistake of sending me the court j meeting ID number late so I could join in the court meeting video platform immediately. Unfortunately, the judge did not care and issued a warrant for my arrest! Additionally, now my CDL is suspended with my home State of Michigan DMV. Evenlthough, its not really my fault that I was in court half hour late on my court date because i hired an attorney from Phelps & Associates to take care of this incident and notify me on all my court dates and to send me all the correct criteria information to me so I will be lawful present in the court meetings. Unfortunately, Phelps & Associates has failed to do that and will not refund my hard money that i paid them so I could get bailed out of this frivolous (recalled) warrant. In summary, this attorney failed to communicate with clients, failed to provide adequate counsel, and failed to notify client(me) of pertinent court motions and hearings to the point that the case was lost. Finally, I am reaching out to the attorney General, and the bar association of Washington, to file grievances against Mr Phelps.

This group of lawyers is extremely unprofessional and not worth the money or time it takes to get anything done with them. My husband employed their services last year. Not only did they not communicate any progress or hang ups in handling his case, they frequently did not return calls. When his court date came up his lawyer no-showed. This is after my husband reached out yesterday to say he wanted to have a quick 5 min meeting before his court appearance. Doug Phelps ended up showing late to court, wasn't briefed on anything and was entirely unprepared to do his job. They had to request a recess so my husband could brief him on the case. The entire office is utterly useless.

Mr. Phelps represented me in a civil matter with a no charge unless I win the case policy. I was personally stressed about the matter but Phelps and his team made the process almost to easy for me, almost allowing me to sit back as a spectator. After litigation was finished we won the case and the original terms were exactly honored. I couldn’t have been happier with his legal representation and I would recommend him to anyone and everyone, civil or criminal. He’s a professional that gets the job done and makes it as easy on his client as possible. 10/10, 5 Stars, best attorney in the area hands down.