Ralph W. LEE

Nice, clean store and friendly employees however half of the items here seem to be the same price as full retail. So why call this a factory/outlet store?

If possible, I'd leave zero stars. Visited the outlets for my girlfriends birthday. Visited a few stores and after leaving Levi's to visit Polo? All I can say is Polo needs to do better. No customer greeting. All the employees looked bored on the phone or engaged with one another. Two Spanish males, Four Caucasian ladies. Not one person greeted or acknowledged that we even existed? So we went to Marshall's and were treated like consumers/customers again. Overpriced for the lack of staff awareness.

This is not a real outlet. Polo Ralf Lauren sells polos at retail price while OUTLET assumes high discounts for all goods, usually from 25%

Went in with my boyfriend for birthday shopping , was followed by employees and treated like we couldn't afford to be there . My boyfriend asked if there was something I wanted my reply " yeah I want to leave . In our trip to the outlets we spent more than 500 on things . Polo watched us like we were thieves . Will never go back , and will never recommend them . I will tell everyone I know about how we were looked at . Left polo and went to Marshall's to spend another 200 . Thank you , but no thank you .

I’ve always loved Ralph Lauren because of the quality but I understand because of the name it can be expensive. I read about the workers gathering in corners and whatnot in these reviews. Remember that these workers are teenagers or young adults. I’m sure we did the same at some point of our lives? Give them credit, at least they’re working. Sales is never easy and there’s not to many people who can relate to others because they have problems of their own. Just be polite, buy what you need and keep it moving. In sales especially in a clothing store, it’s a job for many and a career to some, just don’t expect quality service. When you do find that sales rep who goes above and beyond, reward him/her/person and speak to the manager. If you’re complaining about cost, then remember that it is Ralph Lauren, but hey, look for the sales or coupons. In my experience at the Lee Mall, coming from NYC, I appreciate the hello’s because in NYC, it’s a whole different ball game and attitude, but it is what it is, you’re in New York. I always look forward to the Outlet and enjoy it. The 5 stars is for the clothing itself, I do take some of the sweaters or jackets to the dry cleaners, but overall, it has lasted me a while and it looks good. If you’re clothes is shrinking, then don’t use hot water and if you’re comparing it to Walmart clothing, then you don’t belong at a Ralph Lauren Outlet/Store, you’re better off at Walmart.