Resurgence Legal Group. P.C.

If I can give no stars I would! Dawn and Rick are very rude !!!!!!! Andunprofessional!!! First they put my account on hold, then gave the judge the wrong bank info to be able to take funds out and release my account off of being on hold. While I kept following up on the issue Dawn just kept cutting me off , getting mad at me then finally after the 5th call she looked at the account and realize that they messed up, my court date was March 8 I was not informed I had one and I was told by Dawn that I didn’t need to go. It’s now April 5 2022. I called again to ask about my account. Rick was the one who answered, right away he sounded very rude. Like these people just want to argue with you over the phone. Dawn Took advantage of me and the whole situation. They need to fire that whole department and start all over. They should Of trained their staff with better customer service skills, then maybe if they learn to talk to you like a human being. I can almost guarantee that they will accomplish better results when collecting a debt.

Spoke with Dawn S. (From this companies office at 3000 lakeside dr, bannockburn, Illinois) Although it’s embarrassing to be at the receiving end of a debt collector phone call, it’s a life learning lesson to pay back what YOU burrowed because at the end of day paying your debt will increase your credit score and will Help you be more conscientious of your spending habits. Dawn very professionally accommodated my payment arrangements and so far I’m on my way to finish paying off my debt i borrowed! Just be a decent well to do individual even if you fall always strive to improve yourself!

They took my child to court for a debt they claimed I owed!We didn’t receive the court papers until the day after the court date!They also froze her account even though it says high school account and all the checks that were being deposited had her name on them!I spoke with someone in their office and it didn’t help at all! I wasn’t givin any options as to what needed to be done to fix this situation! I’m disappointed that a judge would allow them to proceed with this process knowing that they have all the documents to prove the checks and the account belong to a minor!

You get what you give. Initially it was a sketchy situation figuring out why they were taking me to court, but after talking to them and making arrangements they've been nothing but nice. While people may be pissed off at them because they're collecting a debt, if the debt is yours you should pay it back. They're accommodating with late payments so long as you communicate with them what's going on and when they can expect payment.

Worst of the worst companies. Had legitimate reasons I missed a few payments due to serious health issues. Long story short, froze my bank account for 3-1/2 weeks, no access to basics such as food or rent and had to have it released with a court date. They don't even have an automated selection to pay by phone. Personnel rude and just overall awful