Terry J Fong Law Group Pllc

Please read before calling! I hired Terry to be my lawyer following a minor crash that left me with horrible whiplash. What followed after hiring him was nothing short of terrible customer service. It took eight months for them even to START my case, as they stated that they had a full workload. Fine, but after they started my file, it was nothing but a headache. They requested my medical files but somehow didn't have the entire file for their records. Then Terry tried to warn me that they couldn't argue a case for "such a high bill for such a short treatment time" when if they had listened in the first place they would have known the dates of service which I gave them with my intake forms day one. So I then had to call and get my complete file sent to them myself. Next, getting a hold of him or his staff was next to impossible! They were never "available" and I had to forward emails back to them several times to get a response, or they would be out of the office constantly. I understand lawyers are busy but 24 hours is plenty of time to say "I'll let you know!" And the BEST part of this whole debacle is that after a settlement was finally reached, Terry took six more months to negotiate terms on the liens due. He also would not listen to my concerns regarding balance billing. He wanted to settle with a treatment facility and told me that even though they hadn't filed a lien with the county that they could still collect on it. I had to call another law office and legal aid to learn that this is ILLEGAL! I then called the treatment facility negotiator myself and mentioned this fact of NO lien filed, and they dropped the total amount due!! This was a HUGE mistake on his part that he was not willing to admit or apologize. Had I listened to Terry I would have lost over 25% of my settlement. His condescension and severe lack of empathy for clients are obvious, and I doubt it will change. Please do not let this cretin waste your time and money as he did mine!

Excellent resource for business and personal matters. As a real estate broker, business owner and head of a blended family I have come to rely on Terry and his team for guidance, advice and counsel to keep me out of the courtroom. Responsive and knowledgable.

Listens well, explains our options, then follows through. Mr. Fong resolved a legal matter for us that had been been very troubling. He even gave us options to save us money!

Amazing Attorney- You can't help but know he cares!

Doesnt answer phone calls or emails, doesnt seem to care about his clients. Very dissappointed. Sends unpreparred fill-in lawyers to important court dates, Doesn't get neccessary documentation that is needed for court, then says "not my fault" I didnt have it.