The Exchange

Drove over an hour just for the Dallas headquarters location to be closed and I didn’t know because their online hours are not updated. Covid hours are 7-4:30 Mon -Fri but shows they are open until 6 on Friday. Please update your website. I also ordered a bed frame and dresser and both were broken when delivered and I don’t even know how to return it seeing as both are really heavy and I can’t carry them to my car. I’m so upset and frustrated at this point

The AAFES/Exchange store at this location is inside a security fence and another check point and is intended primarily for employees. It is a small convenience store with snacks, drinks, and a few other things - most definitely not a "surplus store". Other Exchange stores are full fledged department stores and are located on military installations.

Worst Vendor on the Planet Bar None, and I shopped all over. There are bad ones but they don't survive, AAFES gets the prize, and it stays but really shouldn't! My purchase authorization was blocked without any clear reason or notification. When I tried to buy some items, charges were posted to my credit cards although the transactions didn't go thru and the orders couldn't be placed. All attempts to clear these pending charges for incomplete transactions were met by total indifference, incompetence, misinformation, total ignorance and ultimately refusal to correct the problems AAFES employees and system caused. This happened multiple times during a period of 2 weeks. The accounting system is totally faulty and unlike any other vendor's. Despite my military service of 27 years this is what I got from an entitled group of people who are paid despite poor performance, unpbespeakabe incompetence and rudeness. They don't have to earn it, they get paid and funded despite poor performance and loosing custome. AAFES Is characteristic of an organization that doesn't have to perform to exist. The title of "customer service representative" is a misnomer these people are neither customer friendly, nor service oriented, and they are definitely not reps. They are a collection of ignorant parasites on society. If one wants to get frustrated and infuriated one should try shopping on SHOPMYEXCHANGE, or call AAFES to buy something or correct a problem that they caused. AAFES is a DINOSAUR that should have been extinct long ago.

This is the Headquarters building of the Exchange (AAFES). You need ID to enter the grounds and be eligible to shop. It only has a small express store in it, with Starbucks available in the food court (All other food options have been closed). You may have ship to store done at this location however if it is a large item like television, washer dryer or refrigerator you will need to make it to the building before 3:30 pm as the items are left on the receiving dock for the headquarters building and it closes at 4:00pm. It is best to have these large items delivered to your home. Small items are kept on a cage in the express store and will be available until the store closes.

Called customer service spoke with, Gryfon B. And let me just say I have worked in the Customer Service field my entire life (40 years) and this young lady‘s customer service skills are phenomenal! Do not lose this employee whatever you do! She has earned her 5 stars and then some!?????????? thank you Gryfon for getting back with my husband and I in regards to our daughters’ mattress, again, you did an exceptional job, going above and beyond! we wish they were more customer service representatives in the world like you keep shining your star/light so bright!