Zions Bank

Staff was a huge help with a pre vacation panic with getting same day foreign currency. Taryn (?) was kind and gave fast and informative service. All within the 20minutes of free parking. Thank you!

Drove through drive-up window to cash a check of $6500 & included my ID. Was told I had to go park my car and walk all the way down the parking garage and elevators and street (2 drunks sitting by the door when I exited) to come inside to cash it because it was a large sum of money. Why? I have no idea other than now it puts my life in jeopardy as a smaller female walking with a big envelope of money out of your bank and down to the street and then through the long, dark parking garage by myself. You have cameras to read license plates, you could’ve asked me some private info, etc. I told the teller that we cashed a $32,000 check in that same drive thru during Covid with no problem but she didn’t care. I told her I didn’t feel safe walking out with that amount of money- she didn’t care. Since there were zero customers in this huge bank at the time (wonder why!), they could’ve at least offered to have someone walk me to my car but nope, they didn’t care about me as their customer. So instead I had to risk my life to get OUR money. I am very close to closing our accounts but we’ve had them for about 15+ years so it wouldn’t be easy. However, I can say my experiences with Zions have become so frustrating over the past 1+ years that we’ve already moved most of our money to a much improved experience with a local credit union.

Started an account here because it was conveniently located. It was okay to begin with but a bit restrictive. Since then it has gone downhill fast. Deposits are held to long, they closed down the only other location close and the ATM downtown is "temporarily out of service" half the time(I make a lot of night deposits). If you deposit a check on Friday night it is not available until Tuesday which is absurd for banks these days. The website often has issues logging in(definitely not my computer). And it takes days for payments to reflect on your account that take a day or two at very most through other accounts I have.

One of the tallest buildings in Downtown Boise. Impressive height during the day, magical lights at night.

My dad had a inheritance check and was very confused of how to go about the whole process because it was such a large amount. The lady on the phone told us to come in and talk to Renee, when we got there they hounded him saying that a photo ID and Social security card wasn't enough, then when were directed to speak to Renee, she got up from her desk and said she was "going to lunch." What in the world!! Zions is suppose to be the "best bank" downtown. MORE LIKE A JOKE! All the ladies were very rude to my poor old pop and made us feel very unwelcome! You lost a customer !!! IT TAKES ZERO DOLLARS TO BE KIND PEOPLE!